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Author: Gerard Assey
Publisher: Gerard Assey
ISBN: 8194684781
Category : Business & Economics
Languages : en
Pages :
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Book Description
The COVID-19 pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses, especially with the restrictions on safe distancing. The world over is adjusting to COVID-19, with social distancing orders having compelled people to find alternatives to face-to-face meetings. As a result, video conferencing solutions have never been more popular. In order to conduct business without disruption, professionals have now turned to video conferencing to stay connected with their team members and customers. With the need to social distancing and working remotely, video conferencing has provided a more personalized approach. It serves as the closest alternative to a face-to-face meeting by providing a forum for managers and leadership to stay in touch with their team members just as if they are face-to-face, by addressing queries, concerns and other issues on the spot. The video conferencing services have seen such a huge surge in popularity and usage recently as the deadly corona virus is pushing more people into remote work environments. People are also using it for everything, not just business, from family-time-to-gathers to lunchtime hangouts with friends and so forth. So love them or hate them, meetings are a part of almost every job, whether you're working remotely or working in an office. Since meetings are here to stay, despite the restrictions on safe distancing, effective communication will all the more be the key during this trying time and outside of it to keep businesses running smoothly. Proper communication plays a critical role in keeping global employees connected, as well as staying in contact with customers who reside in different locations. This is where the subject of the right etiquette required during video-conferencing will play a key role- enabling you and your team to stand out from the rest. Just as how there are norms and etiquette required for any face-to face meeting, video- conferencing too has a set of guidelines that if followed, will ensure the meeting is productive and effective. Good video conferencing etiquette is really just common courtesy and respect for the people in your meeting while creating an environment with the least amount of disruption. And as with all virtual communication tools, we need to ensure that meetings are professional, efficient and productive. The usual principles of polite behavior required with any meeting apply for video-conferencing too, but the key is to understand how the use (or misuse) of technology can effect these meetings. The ideal video conference should get as close as possible to the dynamics of a real face-to-face meeting from the participants’ point of view, and for that the role of everyone in the meeting (not just the chairperson or host) is to ensure that the system is not filtering out critical interactions, allowing discourtesy to sneak in. There’s just no substitute for good manners in all of our daily interactions, and good manners are appreciated more than ever in workplace meetings. This is especially true during online video conferences and meetings. Whether you a Head in a Corporate, a Professor or Lecturer in a College, or Teacher in a School, or an Interviewer recruiting candidates or just someone demonstrating and selling a product or service- with so much of a shift happening today to online platforms, I am confident that this little book: ‘The Professional Business Video-Conferencing Etiquette- Handbook & Guide’ will address most of the above stated issues and challenges, enabling you and your team to project the right positive impression, and build on your organization or institutions credibility and thus be able to have that competitive advantage over others.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN: 8194684781
Category : Business & Economics
Languages : en
Pages :
Get Book
Book Description
The COVID-19 pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses, especially with the restrictions on safe distancing. The world over is adjusting to COVID-19, with social distancing orders having compelled people to find alternatives to face-to-face meetings. As a result, video conferencing solutions have never been more popular. In order to conduct business without disruption, professionals have now turned to video conferencing to stay connected with their team members and customers. With the need to social distancing and working remotely, video conferencing has provided a more personalized approach. It serves as the closest alternative to a face-to-face meeting by providing a forum for managers and leadership to stay in touch with their team members just as if they are face-to-face, by addressing queries, concerns and other issues on the spot. The video conferencing services have seen such a huge surge in popularity and usage recently as the deadly corona virus is pushing more people into remote work environments. People are also using it for everything, not just business, from family-time-to-gathers to lunchtime hangouts with friends and so forth. So love them or hate them, meetings are a part of almost every job, whether you're working remotely or working in an office. Since meetings are here to stay, despite the restrictions on safe distancing, effective communication will all the more be the key during this trying time and outside of it to keep businesses running smoothly. Proper communication plays a critical role in keeping global employees connected, as well as staying in contact with customers who reside in different locations. This is where the subject of the right etiquette required during video-conferencing will play a key role- enabling you and your team to stand out from the rest. Just as how there are norms and etiquette required for any face-to face meeting, video- conferencing too has a set of guidelines that if followed, will ensure the meeting is productive and effective. Good video conferencing etiquette is really just common courtesy and respect for the people in your meeting while creating an environment with the least amount of disruption. And as with all virtual communication tools, we need to ensure that meetings are professional, efficient and productive. The usual principles of polite behavior required with any meeting apply for video-conferencing too, but the key is to understand how the use (or misuse) of technology can effect these meetings. The ideal video conference should get as close as possible to the dynamics of a real face-to-face meeting from the participants’ point of view, and for that the role of everyone in the meeting (not just the chairperson or host) is to ensure that the system is not filtering out critical interactions, allowing discourtesy to sneak in. There’s just no substitute for good manners in all of our daily interactions, and good manners are appreciated more than ever in workplace meetings. This is especially true during online video conferences and meetings. Whether you a Head in a Corporate, a Professor or Lecturer in a College, or Teacher in a School, or an Interviewer recruiting candidates or just someone demonstrating and selling a product or service- with so much of a shift happening today to online platforms, I am confident that this little book: ‘The Professional Business Video-Conferencing Etiquette- Handbook & Guide’ will address most of the above stated issues and challenges, enabling you and your team to project the right positive impression, and build on your organization or institutions credibility and thus be able to have that competitive advantage over others.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 201
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Book Description
In today's increasingly global arena, technical knowledge alone is not enough to ensure success. Sophistication is more and more the catchword. Given a choice between two equally talented individuals, corporations will choose the candidate with greater interpersonal and social grace skills to represent it. As our world becomes a smaller place and our economy becomes increasingly global in scope, it is becoming increasingly clear how important good manners are in all cultures. In fact knowing how to treat others well is more important now than ever. After all who we are shows in how we behave and how we appear to others. How we look, talk, walk, sit, stand, eat – ie; how we present ourselves-speaks volumes about who we are and creates the first impression that others form of us. This is true not only in personal life but more so in our professional life. With a world that’s becoming more and more competitive, proper business etiquette and interpersonal skills play an increasingly important role in the success or failure of anyone’s business career and the company they represent. Knowing how to behave courteously and professionally is far from trivial. Etiquette and protocol does count in the business world, as no matter how brilliant an employee may be, his or her lack of social grace can make a bad first impression on clients and business associates. Studies have shown that more than 60% of what is believed about us is based upon visual messages- What people see! At many Fortune 500 companies, top management take potential front line employees to lunch or dinner to observe their comfort level with executives, spouses, waiters and even with the various pieces of silverware. Like it or not, management equates good manners with competence and poor manners with incompetence. Table manners can make or mar a mega-merger, especially in an era when companies are competing on the basis of service-this can be a crucial business skill. Good manners are good business! Your inability to handle yourself as is expected could be expensive--no one will tell you the real reason you didn't get the job, the promotion, that big business deal or the social engagement. Your social graces and general demeanor can tell as much about you as the way you handle an issue. Fair or not, others equate bad manners with incompetence and a lack of breeding, and the cumulative effect of this repeated faux pas in an organization, can be devastating leading to a major loss of respect, credibility, loss of reputation, and business! Your Success can start today with ‘Professional Business Etiquette & Grooming’ to help increase your confidence in your image, business etiquette and interpersonal skills, enabling you build rapport & trust with your business customers and associates, increased teamwork, productivity & employee retention, resulting in business growth by helping everyone get along & outclassing the Competition. Proper business & social etiquette will thus give you a competitive edge in today's market…in fact, it’s the only survival skill required!
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 103
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Book Description
"Sales Forecasting: A Practical & Proven Guide to Strategic Sales Forecasting" navigates the intricate landscape of sales forecasting, providing a holistic understanding of its intricacies, contemporary significance, and practical applications. From the responsibilities of Sales Managers to the benefits of accurate predictions for strategic planning, resource allocation, and risk mitigation, this guide equips readers with the tools to excel in the dynamic world of business strategy. Real-life case studies, interactive exercises, and workshops bring theoretical concepts to life, fostering active engagement. With a focus on diverse methods, techniques, and addressing common challenges, the book serves as a comprehensive toolkit for refining forecasting strategies. The conclusion encourages continuous learning and adaptation, ensuring readers are poised to navigate the ever-evolving realm of sales forecasting with confidence and mastery.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Religion
Languages : en
Pages : 76
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Book Description
'Be A Solution Provider: From Passion to Purpose-A Biblical Guide to Being the Answer to the World!’ is a transformative journey guided by biblical wisdom, offering a profound exploration of how individuals can become the answers to the world's challenges. Rooted in biblical principles, the book unfolds through compelling lessons from characters like Bezalel, the Good Samaritan, and Jesus Himself, illustrating the power of purposeful living. From recognizing unique gifts to cultivating empathy, seeking divine guidance to building trust, each chapter provides actionable insights and strategies. This guide goes beyond conventional self-help, inspiring readers to embrace their calling as solution providers. With a focus on practicality and spiritual depth, it empowers individuals to lead lives of significance, leaving a lasting impact on the world. ‘Be A Solution Provider’ is not just a book; it's a roadmap for those seeking a purpose-driven life anchored in faith and dedicated to making a positive difference.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 133
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Book Description
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Author: GERARD ASSEY
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages :
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Book Description
Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 115
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Book Description
In an era of constant change and fierce competition, organizations must harness the power of their workforce to thrive. ‘The Ultimate Employee Training Guide: Training Today, Leading Tomorrow’ is your definitive guide to unleashing the true potential of employee training. It explores the evolution of training, from traditional classrooms to cutting-edge technology, and unveils the profound benefits of investing in employee development while illuminating the stark repercussions of neglecting it. Discover training as an investment, measuring its Return on Investment (ROI) through real-life case studies that showcase its undeniable impact. Learn to assess diverse training needs, choose the right vendors, and design, implement, and evaluate training programs effectively. This book takes you on a journey into the future of training, where technology, personalization, and continuous learning reign supreme. It emphasizes the crucial role of HR and corporate leadership in fostering a culture of empowerment and growth. With ethical considerations, legal guidelines, and inspiring case studies, The Ultimate Employee Training Guide equips you to navigate the dynamic landscape of employee training, ensuring success in an ever-evolving world. Here's what you'll find inside: ü Preface ü The Importance of Training Employees ü Investing in Training: Understanding the ROI ü Key Skills, Attributes and Traits of an Effective Trainer ü Assessing Training Needs ü Sample Formats for Assessing Training Needs ü Selecting the Right Training Vendor ü Planning and Implementing Training Programs ü Sample Formats of Planning and Implementing Training Programs ü Measuring the Impact of Training ü Sample Formats for Measuring the Impact of Training ü Legal and Ethical Considerations in Training ü Common Challenges Managers Encounter during Training Initiatives ü Steps a Training Manager/ Trainer Undertakes to Remain Effective and Up-to-date ü Creating a Culture of Continuous Learning ü Training in the Future: Emerging Trends ü International Perspectives on Training- Cultural Differences and Global Best Practices ü Case Studies of Successful Training Programs ü Case Studies from Various Industries ü Formats and Samples of Other Assessments and Forms ü Templates and Checklists for Training Initiatives ü Sample Training Program Outlines ü The Future of Employee Training ü Conclusion
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Young Adult Nonfiction
Languages : en
Pages : 104
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Book Description
Embark on a transformative journey with 'From Classroom to Podium: A Student's Guide to Powerful Public Speaking & Presentation Skills.' This indispensable guide equips students with the artistry of impactful communication, offering practical insights from audience analysis to conquering the stage. Discover the nuances of crafting compelling speeches, leveraging visuals effectively, and mastering body language and voice modulation. Through expert advice, engaging exercises, and real-world examples, students navigate the intricacies of captivating an audience, handling feedback, and even thriving in the digital age. With 25 Do's and Don'ts, this guide ensures a holistic approach, from personal brand building to navigating special presentations and continuous growth. Unleash your potential, gain inspiration from success stories, and evolve into a confident speaker ready to conquer any podium. Whether you're a novice or seasoned speaker, this guide is your passport to becoming a proficient and influential communicator. The podium awaits your empowered voice.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Computers
Languages : en
Pages : 228
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Book Description
'Technical Selling Skills: A Sales Engineers Master Guide to Selling Successfully' is a Comprehensive & Powerful Practical Guide designed for Sales Engineers seeking to excel as Champions in the complex world of technical selling. It covers a Unique 8 Step Champion Sales Model: P.A.N.O.R.A.M.A. to equip you- enabling you to have a panoramic view of the entire sales process: the customer, market, industry, and competition, so you as the technical sales professional will be able to effectively tailor your approach, address customer needs, leverage market trends, offer value, differentiate your products & close successfully while empowering you to engage customers in meaningful conversations, provide valuable insights, and position your offering as the optimal solution, ultimately enhancing your ability to build trust, win business, and achieve sales success. Whether you are a seasoned professional or just starting your career, this master-book will provide you with valuable insights, practical strategies, and real-world examples to stand out as a Champion.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 87
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Book Description
"Developing G.R.I.T.: The Inner Compass that Guides All Your Decisions and Actions using the G.R.I.T. M.A.S.T.E.R Keys" is a transformative guide to cultivating the key elements of grit – Growth Mindset, Resilience, Initiative, and Tenacity and much more. In a world filled with distractions and instant gratification, grit is the secret sauce that sets apart those who achieve their dreams from those who simply dream. This book offers practical strategies, actionable tips, and real-life examples to help you develop and sustain grit in your life. Each chapter dives deep into one of the 10 GRIT MASTER keys, providing insights, exercises, and reflection questions to help you apply these principles to your own life. Whether you're a student, a professional, or simply someone looking to lead a more fulfilling and resilient life, this book is your roadmap to unlocking your full potential, achieving your goals, and living a life that is meaningful and fulfilling.
