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Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
In an era of constant change and fierce competition, organizations must harness the power of their workforce to thrive. 'The Ultimate Employee Training Guide: Training Today, Leading Tomorrow' is your definitive guide to unleashing the true potential of employee training. It explores the evolution of training, from traditional classrooms to cutting-edge technology, and unveils the profound benefits of investing in employee development while illuminating the stark repercussions of neglecting it. Discover training as an investment, measuring its Return on Investment (ROI) through real-life case studies that showcase its undeniable impact. Learn to assess diverse training needs, choose the right vendors, and design, implement, and evaluate training programs effectively. This book takes you on a journey into the future of training, where technology, personalization, and continuous learning reign supreme. It emphasizes the crucial role of HR and corporate leadership in fostering a culture of empowerment and growth. With ethical considerations, legal guidelines, and inspiring case studies, The Ultimate Employee Training Guide equips you to navigate the dynamic landscape of employee training, ensuring success in an ever-evolving world. This book covers the following: Preface The Importance of Training Employees Investing in Training: Understanding the ROI Key Skills, Attributes and Traits of an Effective Trainer Assessing Training Needs Sample Formats for Assessing Training Needs Selecting the Right Training Vendor Planning and Implementing Training Programs Sample Formats of Planning and Implementing Training Programs Measuring the Impact of Training Sample Formats for Measuring the Impact of Training Legal and Ethical Considerations in Training Common Challenges Managers Encounter during Training Initiatives Steps a Training Manager/ Trainer Undertakes to Remain Effective and Up-to-date Creating a Culture of Continuous Learning Training in the Future: Emerging Trends International Perspectives on Training- Cultural Differences and Global Best Practices Case Studies of Successful Training Programs Case Studies from Various Industries Formats and Samples of Other Assessments and Forms Templates and Checklists for Training Initiatives Sample Training Program Outlines The Future of Employee Training Conclusion
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 0
Get Book
Book Description
In an era of constant change and fierce competition, organizations must harness the power of their workforce to thrive. 'The Ultimate Employee Training Guide: Training Today, Leading Tomorrow' is your definitive guide to unleashing the true potential of employee training. It explores the evolution of training, from traditional classrooms to cutting-edge technology, and unveils the profound benefits of investing in employee development while illuminating the stark repercussions of neglecting it. Discover training as an investment, measuring its Return on Investment (ROI) through real-life case studies that showcase its undeniable impact. Learn to assess diverse training needs, choose the right vendors, and design, implement, and evaluate training programs effectively. This book takes you on a journey into the future of training, where technology, personalization, and continuous learning reign supreme. It emphasizes the crucial role of HR and corporate leadership in fostering a culture of empowerment and growth. With ethical considerations, legal guidelines, and inspiring case studies, The Ultimate Employee Training Guide equips you to navigate the dynamic landscape of employee training, ensuring success in an ever-evolving world. This book covers the following: Preface The Importance of Training Employees Investing in Training: Understanding the ROI Key Skills, Attributes and Traits of an Effective Trainer Assessing Training Needs Sample Formats for Assessing Training Needs Selecting the Right Training Vendor Planning and Implementing Training Programs Sample Formats of Planning and Implementing Training Programs Measuring the Impact of Training Sample Formats for Measuring the Impact of Training Legal and Ethical Considerations in Training Common Challenges Managers Encounter during Training Initiatives Steps a Training Manager/ Trainer Undertakes to Remain Effective and Up-to-date Creating a Culture of Continuous Learning Training in the Future: Emerging Trends International Perspectives on Training- Cultural Differences and Global Best Practices Case Studies of Successful Training Programs Case Studies from Various Industries Formats and Samples of Other Assessments and Forms Templates and Checklists for Training Initiatives Sample Training Program Outlines The Future of Employee Training Conclusion
Author: Gerard Assey
Publisher: Collection Skills
ISBN: 9788196720254
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
In an era of constant change and fierce competition, organizations must harness the power of their workforce to thrive. 'The Ultimate Employee Training Guide: Training Today, Leading Tomorrow' is your definitive guide to unleashing the true potential of employee training. It explores the evolution of training, from traditional classrooms to cutting-edge technology, and unveils the profound benefits of investing in employee development while illuminating the stark repercussions of neglecting it. Discover training as an investment, measuring its Return on Investment (ROI) through real-life case studies that showcase its undeniable impact. Learn to assess diverse training needs, choose the right vendors, and design, implement, and evaluate training programs effectively. This book takes you on a journey into the future of training, where technology, personalization, and continuous learning reign supreme. It emphasizes the crucial role of HR and corporate leadership in fostering a culture of empowerment and growth. With ethical considerations, legal guidelines, and inspiring case studies, The Ultimate Employee Training Guide equips you to navigate the dynamic landscape of employee training, ensuring success in an ever-evolving world. Here's what this book covers: Preface The Importance of Training Employees Investing in Training: Understanding the ROI Key Skills, Attributes and Traits of an Effective Trainer Assessing Training Needs Sample Formats for Assessing Training Needs Selecting the Right Training Vendor Planning and Implementing Training Programs Sample Formats of Planning and Implementing Training Programs Measuring the Impact of Training Sample Formats for Measuring the Impact of Training Legal and Ethical Considerations in Training Common Challenges Managers Encounter during Training Initiatives Steps a Training Manager/ Trainer Undertakes to Remain Effective and Up-to-date Creating a Culture of Continuous Learning Training in the Future: Emerging Trends International Perspectives on Training- Cultural Differences and Global Best Practices Case Studies of Successful Training Programs Case Studies from Various Industries Formats and Samples of Other Assessments and Forms Templates and Checklists for Training Initiatives Sample Training Program Outlines The Future of Employee Training Conclusion
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 115
Get Book
Book Description
In an era of constant change and fierce competition, organizations must harness the power of their workforce to thrive. ‘The Ultimate Employee Training Guide: Training Today, Leading Tomorrow’ is your definitive guide to unleashing the true potential of employee training. It explores the evolution of training, from traditional classrooms to cutting-edge technology, and unveils the profound benefits of investing in employee development while illuminating the stark repercussions of neglecting it. Discover training as an investment, measuring its Return on Investment (ROI) through real-life case studies that showcase its undeniable impact. Learn to assess diverse training needs, choose the right vendors, and design, implement, and evaluate training programs effectively. This book takes you on a journey into the future of training, where technology, personalization, and continuous learning reign supreme. It emphasizes the crucial role of HR and corporate leadership in fostering a culture of empowerment and growth. With ethical considerations, legal guidelines, and inspiring case studies, The Ultimate Employee Training Guide equips you to navigate the dynamic landscape of employee training, ensuring success in an ever-evolving world. Here's what you'll find inside: ü Preface ü The Importance of Training Employees ü Investing in Training: Understanding the ROI ü Key Skills, Attributes and Traits of an Effective Trainer ü Assessing Training Needs ü Sample Formats for Assessing Training Needs ü Selecting the Right Training Vendor ü Planning and Implementing Training Programs ü Sample Formats of Planning and Implementing Training Programs ü Measuring the Impact of Training ü Sample Formats for Measuring the Impact of Training ü Legal and Ethical Considerations in Training ü Common Challenges Managers Encounter during Training Initiatives ü Steps a Training Manager/ Trainer Undertakes to Remain Effective and Up-to-date ü Creating a Culture of Continuous Learning ü Training in the Future: Emerging Trends ü International Perspectives on Training- Cultural Differences and Global Best Practices ü Case Studies of Successful Training Programs ü Case Studies from Various Industries ü Formats and Samples of Other Assessments and Forms ü Templates and Checklists for Training Initiatives ü Sample Training Program Outlines ü The Future of Employee Training ü Conclusion
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 105
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Book Description
‘Creating a Culture of Continuous Improvement’ is a comprehensive guide that equips readers with the knowledge and tools to foster a culture of continuous improvement (CI) in their organizations. Beginning with the definition and importance of CI, the book covers a range of topics including root cause analysis, removing barriers, and changing negative beliefs. It delves into leadership's role in CI, attitudes and behaviors that support it, and considerations for planning CI initiatives. The book also explores the three critical elements and pillars of a successful CI culture, along with strategies for identifying improvement opportunities and managing change. Real-life examples, case studies, and practical tips are provided throughout, making this book a valuable resource for anyone seeking to drive positive change and achieve sustainable success through continuous improvement. Here's what the book covers: ü Preface ü Importance of CI in Today's Competitive Business Environment ü Why Is Continuous Improvement Important? ü How Can Continuous Improvement Help Organizations? ü Root Cause Analysis of the Existing Culture ü Identifying and Removing Barriers for Continuous Improvement ü Beliefs that Damage a Culture of Continuous Improvement ü Leadership's Role in Creating a Culture of Continuous Improvement ü Attitudes and Behaviors that Support Continuous Improvement ü Considerations for Continuous Improvement Planning ü The Three Critical Elements of a Successful Culture of Continuous Improvement ü The Three Pillars of a Culture of Continuous Improvement ü Leadership's Two-Pronged Approach to Process Improvement ü Identifying Opportunities for Improvement ü Managing Change with the Help of a Methodology ü Stages of the Continuous Improvement Process ü Support Strategies for System Alignment ü Study, Reflect, and Act ü Creating the Behaviors that Define the Culture ü Getting Senior Leaders'Commitment to Change ü Cultivating a Culture of Continuous Improvement ü Examples of Continuous Improvement in Practice ü 31 Tips to Create a Culture of Continuous Improvement ü Tools, Templates, Checklists, and Worksheets to Implement CI Strategies in your Organization ü Frequently Asked Questions (FAQs) and Troubleshooting ü Global Perspectives on Continuous Improvement ü Conclusion
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Religion
Languages : en
Pages : 128
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Book Description
In ‘31 Leadership Lessons from Jesus -The Supreme Leader’ this insightful book takes readers on an empowering journey through the life and teachings of Jesus Christ to discover profound and timeless leadership lessons. Drawing from biblical references and examples, each of the 31 chapters illuminates essential qualities that define authentic leadership, including purpose-driven vision, servant leadership, empowerment, effective communication, and embracing diversity. The book provides actionable steps and real-life examples to help leaders integrate these lessons into their leadership styles, fostering a positive work environment and inspiring their teams to reach their full potential. Whether leading a small team or a large organization, readers will find practical guidance on decision-making, conflict resolution, adaptability, and ethical leadership. ‘31 Leadership Lessons from Jesus -The Supreme Leader’ transcends religious boundaries, offering universal principles for transformative and compassionate leadership. Through the exploration of Jesus' exemplary life, readers will gain profound insights to leave a lasting legacy of impactful leadership in the corporate world and beyond.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Psychology
Languages : en
Pages : 65
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Book Description
In a world brimming with stress and anxiety, ‘Peace Amidst Storms: A Biblical Guide to Conquering S.T.R.E.S.S.’ offers a profound exploration of timeless wisdom from the Bible. Drawing inspiration from the Old and New Testaments, this book presents a transformative journey of 6 steps through the S.T.R.E.S.S. acronym. It begins with the tale of King Jehoshaphat's triumph over adversity in 2 Chronicles 20 and illustrates how he surrendered to God's sovereignty, trusted in His promises, sought divine guidance, engaged in worship and praise, strengthened through fellowship, and stood firm in God's strength. With each chapter, readers are equipped with practical exercises, reflection questions, and action plans to apply these principles to their lives. This book not only provides a roadmap to conquering stress but also reveals the profound peace that can be found by placing one's trust in God's unwavering love and power. Examples from the New Testament, including the life and teachings of Jesus Christ, further illuminate the path to lasting peace and resilience even in the face of life's greatest challenges.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 133
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Book Description
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 151
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Book Description
‘The Power to Lead with Empathy: Transforming Workplace Culture and Performance’ explores the profound impact of empathy on organizational success. Through real-life examples and practical insights, this book delves into the multifaceted nature of empathy, from understanding its components to navigating its connection with emotional intelligence and leadership effectiveness. It offers actionable strategies for overcoming challenges and fostering a culture of empathy in the workplace, emphasizing the importance of self-empathy and self-care in nurturing empathetic leaders. In today's digital age, where human connection can often be overlooked, this book highlights how empathy can bridge the gap and foster authentic relationships in virtual environments. Ultimately, ‘The Power of Leading with Empathy’ serves as a roadmap for leaders and organizations to cultivate empathy as a core value, driving collaboration, innovation, and fulfillment in the modern workplace.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 87
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Book Description
"Developing G.R.I.T.: The Inner Compass that Guides All Your Decisions and Actions using the G.R.I.T. M.A.S.T.E.R Keys" is a transformative guide to cultivating the key elements of grit – Growth Mindset, Resilience, Initiative, and Tenacity and much more. In a world filled with distractions and instant gratification, grit is the secret sauce that sets apart those who achieve their dreams from those who simply dream. This book offers practical strategies, actionable tips, and real-life examples to help you develop and sustain grit in your life. Each chapter dives deep into one of the 10 GRIT MASTER keys, providing insights, exercises, and reflection questions to help you apply these principles to your own life. Whether you're a student, a professional, or simply someone looking to lead a more fulfilling and resilient life, this book is your roadmap to unlocking your full potential, achieving your goals, and living a life that is meaningful and fulfilling.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 137
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Book Description
‘Elevate Your Executive Presence: Your Roadmap to Executive Excellence’ is a comprehensive guide to mastering the art of Executive Presence and achieving leadership success. Through practical strategies and real-life examples, this book explores the key components of Executive Presence, including 10 C’s covering: composure, connection, charisma, confidence, credibility, clarity, conciseness and others. Readers will learn how to cultivate authenticity, grace, and poise, and leverage these qualities to enhance their leadership impact. Whether you are a seasoned executive or an aspiring leader, this book will equip you with the tools and insights needed to elevate your Executive Presence and stand out in today's competitive business world. So go ahead and embark on a transformative journey towards Executive Presence mastery- unlocking your full leadership potential with this insightful and empowering guide.
