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Author: R.M. McNealy
Publisher: Springer Science & Business Media
ISBN: 9780412589201
Category : Technology & Engineering
Languages : en
Pages : 218
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Book Description
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Author: R.M. McNealy
Publisher: Springer Science & Business Media
ISBN: 9780412589201
Category : Technology & Engineering
Languages : en
Pages : 218
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Book Description
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Author: Roderick M. McNealy
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 192
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Book Description
Making Customer Satisfaction Happen provides a customer focus for your company's Total Quality process. Drawing on actual case studies of 'world-class' customer satisfaction organizations, Rod McNealy clearly illustrates the power of customer satisfaction as a strategic weapon for any business. Significantly, this book provides both an easily understandable and implementable approach to meeting and exceeding your customers' needs and expectations. Making Customer Satisfaction Happen is targeted at a broad audience of managers in any type of organization - large or small, public or private, operating for profit or non-profit. This is a 'hands-on', action-oriented, instructive guide to achieving customer satisfaction. It offers a proven approach for meeting and exceeding customers' needs and expectations to the point of 'delighting' them.
Author: Neville Lake
Publisher: Allen & Unwin
ISBN: 9781875889518
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
A simple and effective guide to achieving customer satisfaction while reducing your costs.
Author: Jones Staff
Publisher:
ISBN: 9780000956064
Category :
Languages : en
Pages :
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Book Description
Author: Chris Denove
Publisher: Penguin
ISBN: 1101216328
Category : Business & Economics
Languages : en
Pages : 292
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Book Description
For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.
Author: Jeffrey H. Gitomer
Publisher: Bard Press (TX)
ISBN:
Category : Business & Economics
Languages : en
Pages : 330
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Book Description
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Author: Robert Dransfield
Publisher: Heinemann
ISBN: 9780435285333
Category : Business & Economics
Languages : en
Pages : 786
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Book Description
Business for Foundation Degrees and Higher Awards gives students the underpinning knowledge they need to succeed in one volume. A core textbook covering the first two years of a degree programme written for the Foundation Degree and the Higher National Diploma.
Author: Keith Alexander
Publisher: Routledge
ISBN: 1135819084
Category : Architecture
Languages : en
Pages : 180
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Book Description
This text provides an overview of the interdisciplinary nature of facilities management. It discusses the framework within which facilites managers should operate and the key requirements of their task.
Author:
Publisher:
ISBN: 9781524929909
Category :
Languages : en
Pages :
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Book Description
Author: Jack Griffin
Publisher: Penguin Group
ISBN: 0735205256
Category : Business & Economics
Languages : en
Pages : 273
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Book Description
A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution
