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Author: Gregory Berns
Publisher: Macmillan
ISBN: 0805081313
Category : Psychology
Languages : en
Pages : 308
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Book Description
Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
Author: Gregory Berns
Publisher: Macmillan
ISBN: 0805081313
Category : Psychology
Languages : en
Pages : 308
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Book Description
Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
Author: Evangelos Grigoroudis
Publisher: Springer Science & Business Media
ISBN: 1441916407
Category : Business & Economics
Languages : en
Pages : 319
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Book Description
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Author: Tammy Smith
Publisher:
ISBN: 9780977792696
Category :
Languages : en
Pages :
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Book Description
Author: Nigel Hill
Publisher: Gower Publishing, Ltd.
ISBN: 9780566087448
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
Author: Nigel Hill
Publisher: The Leadership Factor
ISBN: 0955416116
Category : Consumer satisfaction
Languages : en
Pages : 322
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Book Description
This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Author: Jackie McCullough
Publisher: Destiny Image Publishers
ISBN: 0768424127
Category : Christian life and practice
Languages : en
Pages : 385
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Book Description
Author: Chris Denove
Publisher: Penguin
ISBN: 9781591841647
Category : Business & Economics
Languages : en
Pages : 292
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Book Description
The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Author: Rae Lawrence
Publisher:
ISBN: 9785551614593
Category :
Languages : en
Pages :
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Book Description
This book is sure to enthrall readers from cover to cover.
Author: Stephen Walter Brown
Publisher: Jones & Bartlett Learning
ISBN: 9780834203945
Category : Medical
Languages : en
Pages : 440
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Book Description
Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Author: Paula S. Topolosky
Publisher: Taylor & Francis
ISBN: 9780815334873
Category : Business & Economics
Languages : en
Pages : 116
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Book Description
First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.
