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Author: Ed Horrell
Publisher: Amacom Books
ISBN: 9780814429563
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty. Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions. The book shows readers what "kind" companies have in common--a widespread culture of dignity, respect, courtesy, and kindness--and how to replicate it at their own organization. Inspiring and practical, The Kindness Revolution shows readers how to take the critical step toward truly outstanding--and self-perpetuating--customer service.
Author: Ed Horrell
Publisher: Amacom Books
ISBN: 9780814429563
Category : Business & Economics
Languages : en
Pages : 234
Get Book
Book Description
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty. Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions. The book shows readers what "kind" companies have in common--a widespread culture of dignity, respect, courtesy, and kindness--and how to replicate it at their own organization. Inspiring and practical, The Kindness Revolution shows readers how to take the critical step toward truly outstanding--and self-perpetuating--customer service.
Author: Hugh Mackay
Publisher: Allen & Unwin
ISBN: 1761061763
Category : Social Science
Languages : en
Pages : 272
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Book Description
Generous, erudite, optimistic and candid...Hugh Mackay encourages us to find the best in ourselves and in our society in both good and troubled times. Revolutions never start at the top. If we dare to dream of a more loving country - kinder, more compassionate, more cooperative, more respectful, more inclusive, more egalitarian, more harmonious, less cynical - there's only one way to start turning that dream into a reality: each of us must live as if this is already that country. Following the ravages of 2020's bushfires and pandemic on our mental and emotional health and on the economy, Hugh Mackay reflects on the challenges we faced during that year of upheaval and the questions many of us have asked. What really matters to me? Am I living the kind of life I want? What sort of society do I want us to become? Urging us not to let those questions go, and pointing to our inspiring displays of kindness and consideration, our personal sacrifices for the common good and our heightened appreciation of the value of local neighbourhoods and communities, he asks in turn: 'Could we become renowned as a loving country, rather than simply a "lucky" one?' Absorbing, wise and inspiring, The Kindness Revolution is a distillation of Hugh Mackay's life's work. Written for our times, this truly remarkable book shows how crises and catastrophes often turn out to be the making of us.
Author: Tara Cousineau
Publisher: New Harbinger Publications
ISBN: 1626259712
Category : Self-Help
Languages : en
Pages : 240
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Book Description
It’s time for a kindness revolution. In The Kindness Cure, psychologist Tara Cousineau draws on cutting-edge research in psychology and neuroscience to show how simple practices of kindness—for ourselves, for others, and for our world—can dissolve our feelings of fear and indifference, and open us up to a life of profound happiness. Compassion for ourselves and others is our birthright as humans—hardwired into our DNA and essential to our happiness. But in our fast-paced, technical savvy and hyper competitive world, it may come as no surprise that rates of narcissism have risen, while empathy levels have declined. We now find ourselves in a “cool to be cruel” culture where it’s easy to feel disillusioned and dejected in our hearts, homes, and communities. So, how can we reverse this malady of meanness and make kindness and compassion an imperative? The Kindness Cure draws on the latest social and scientific research to reveal how the seemingly “soft skills” of kindness, cooperation, and generosity are fundamental to our survival as a species. In fact, it’s our prosocial abilities that put us at the head of the line. Blended with moving case studies and clinical anecdotes, Cousineau offers practical ways to rekindle kindness from the inside out. We are wired to care. The very existence of our human species evolved because of an intricate physiology built for empathy, compassion, and cooperation. Yet we have an epidemic of loneliness, indifference, and cruelty, and we see these destructive trends on a daily basis in our families, schools, neighborhoods, and workplaces. This important book teaches effective skills in compassion, mindfulness, and social and emotional learning, and reveals successful social policy initiatives in empathy taking place that inform everything from family life to education to the workplace. Kindness has the exponential power to renew relationships and transform how we think, feel, and behave in the world. Will you be a part of the revolution?
Author: Victor Montori
Publisher: Rosetta Books
ISBN: 0795352956
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
The Mayo Clinic physician and founder of The Patient Revolution offers a “thoroughly convincing. . . call to action for medical industry reform” (Kirkus). Winner of the 2018 PenCraft Award for Literary Excellence, Why We Revolt exposes the corruption and negligence that are endemic in America’s healthcare system—and offers a blueprint for revolutionizing patient care across the country. Through a series of essays and first-hand accounts, Dr. Victor M. Montori demonstrates how the system has been increasingly exploited and industrialized, putting profit before patients. As costs soar, the United States continues to fall behind other countries on patient outcomes. Offering concrete, direct actions we can take to bring positive change to the healthcare system, Why We Revolt is an inspiring call-to-action for physicians, policymakers, and patients alike. Dr. Montori shows how we can work together to create a system that offers tailored healthcare in a kind and careful way. All proceeds from Why We Revolt go directly to Patient Revolution, a non-profit organization founded by Dr. Montori that empowers patients, caregivers, community advocates, and clinicians to rebuild our healthcare system.
Author: Shaunti Feldhahn
Publisher: WaterBrook
ISBN: 1601423594
Category : Religion
Languages : en
Pages : 224
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Book Description
Have we ever needed kindness more? Learn which ways of acting, speaking, and thinking will improve your relationships and make the greatest difference for your life. “This book has the potential to change the emotional climate of our culture.”—Gary Chapman, New York Times bestselling author of The Five Love Languages Think of your toughest relationship. Think of a relationship that is good but could be great. Think of a group of people that drives you nuts. You want to show more kindness and generosity, but sometimes you’re just tired, stretched, and frustrated. Besides, would small actions make that big a difference? Yes! After years of extensive research, Shaunti Feldhahn has concluded that kindness is a superpower. It can change any relationship, make your life easier and better, and transform our culture. But how does it work? And how can you show kindness when you don’t feel like it? In The Kindness Challenge, Shaunti explores . . . • Three simple acts that make all the difference in any relationship (with a spouse, child, co-worker, brother-in-law . . .) • Whether kindness is ever the wrong approach • The seven ways you may be unkind and never realize it • Eight types of kindness—and which might be the best fit for you • Ten sneaky obstacles that get in the way of giving praise • Practical ways to persevere when kindness is tough • How kindness in marriage leads to benefits in the bedroom (yes, really!) • Why your acts of kindness today can help transform the world With self-assessments, day-to-day tips, a 30-day challenge, and specific kindness ideas, The Kindness Challenge can make your toughest relationships better and your good relationships great—starting today.
Author: Philip Zwerling
Publisher: Lawrence Hill Books
ISBN:
Category : History
Languages : en
Pages : 282
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Book Description
Author: Ed Horrell
Publisher: Amacom
ISBN: 9780814417898
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference -- and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service -- such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more -- Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose...to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy -- and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company -- and a better way of life.
Author: Edward Horrell
Publisher: AMACOM/American Management Association
ISBN: 9780814473078
Category : Business & Economics
Languages : en
Pages : 198
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Book Description
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference - and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service - such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more - Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company - and a better way of life.
Author: Yikrat Anna
Publisher: Blurb
ISBN:
Category : Biography & Autobiography
Languages : en
Pages : 0
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Book Description
"The Kindness Revolution Take The Challenge" is an empowering guide that beckons individuals to be architects of positive change in a world often yearning for compassion and connection. This book serves as your invitation to join a global movement - a revolution built on the foundation of kindness and the belief that small, intentional acts can create a significant impact. This challenge is more than a collection of suggestions; it's a transformative journey. Each page is an entry into a realm where kindness is a powerful currency, and every act, no matter how modest, contributes to a revolutionary wave of positive change. From brightening a stranger's day to fostering connections within your community, this guide is a comprehensive roadmap to becoming a force for good. As you navigate through "The Kindness Revolution," discover the joy and fulfillment that comes from spreading warmth and empathy. The challenges presented are designed to be accessible yet impactful, allowing individuals from all walks of life to participate and contribute to a global movement that transcends boundaries. Are you ready to be a revolutionary for kindness? "The Kindness Revolution Take The Challenge" is your manual for creating positive change on a personal and global scale. Open its pages, embrace the challenges, and become an integral part of a movement that aims to redefine our collective interaction with the world. Together, let's embark on this transformative journey, one act of kindness at a time, and be a beacon of compassion in a world that can always use a little more warmth and understanding.
Author: Noelani Musicaro
Publisher: CreateSpace
ISBN: 9781493715442
Category : Self-Help
Languages : en
Pages : 54
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Book Description
Noelani Musicaro, Co-Founder of The Kindness Team, shares an inspiring meditation on kindness to nourish the hungry soul and inspire a kindness revolution. Includes the wonderful "Kindness Soup" recipe. Proceeds from the sale of this book benefit The Kindness Team, a non-profit project, working to raise awareness about the healing and transformative power of kindness, especially in the effort to end hunger in America.
