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Author: Patrick L. Townsend
Publisher: Routledge
ISBN: 1351420704
Category : Business & Economics
Languages : en
Pages : 396
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Book Description
Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.
Author: Patrick L. Townsend
Publisher: Routledge
ISBN: 1351420704
Category : Business & Economics
Languages : en
Pages : 396
Get Book
Book Description
Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.
Author: International Labour Office
Publisher: International Labour Organization
ISBN: 9789221071082
Category : Business & Economics
Languages : en
Pages : 558
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Book Description
This highly successful book, which describes the basic techniques of work study as practiced in many parts of the world, has been widely recognized as the best available introduction to the subject for work study practitioners, teachers and students. It provides training in method study and work measurement and covers not only machine shops but also process industries, the services sector and office work. Reference is made throughout to the use of information systems and computerization to solve work study problems. It also covers production management approaches and their relation to work study. Numerous illustrations and examples of work study practice are included as well.
Author: Jon Miller
Publisher: Biteback Publishing
ISBN: 1849546630
Category : Business & Economics
Languages : en
Pages : 333
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Book Description
Sometimes it seems as if business exists purely to enrich a small elite. While the world is facing unprecedented challenges, it appears that businesses are only interested in making profits or paying bonuses. Big businesses are powerful machines. We all know they have the potential to cause enormous social and environmental harm; but with their resources and expertise they can also be great engines of positive change. Rather than fighting the power of business, should we be seeking to harness it? Everybody's Business is a journey through the business world. We meet the companies that are driving business forward by mobilising to tackle the challenges we all face. At its heart, this is a story of businesses doing what they do best: delivering products and services that people need, creating jobs and finding new ways to solve old problems. It's a story of people taking the initiative, and finding inspiration in the positive impact of their actions. We see how some of today's leading companies are realising that lasting success comes from having a purpose broader than making a profit. They know that business should benefit customers, employees, suppliers, neighbours and the wider world, as well as shareholders. Enduring value comes from making business work for everybody.
Author: Marta Wilson
Publisher: Greenleaf Book Group
ISBN: 1608323935
Category : Business & Economics
Languages : en
Pages : 155
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Book Description
Despite the statistics, any organization can be sustained. How? By imagining the smallest step with the biggest payoff, and then choosing that one step. This primer helps you imagine ways to free everybody in your organization to do just that, by making it everybody’s business to know and grow the enterprise. Industrial and organizational psychologist Dr. Marta Wilson and her team of experts show how leaders in small businesses, large corporations, government agencies, and military organizations have found their best options by asking this recurring question: What is the smallest step with the biggest return? Wilson believes in the power of asking questions and listening—to customers, employees, suppliers, investors, influencers—as the best way to improve products or services. As the head of your organization, you must initiate dialogue to uncover ideas from each stakeholder’s unique vantage point. The short “Ask Yourself” section in each chapter will jump-start your application of the dialogue tools she provides. Through stories and interviews, Everybody’s Business delivers a big idea to help you usher in maximum workplace productivity, efficiency, effectiveness, and responsiveness—all of which will result in long-term growth.
Author: Jim Morrison
Publisher: John Wiley & Sons
ISBN: 9780470746431
Category : Mathematics
Languages : en
Pages : 192
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Book Description
This practical text is an essential source of information for those wanting to know how to deal with the variability that exists in every engineering situation. Using typical engineering data, it presents the basic statistical methods that are relevant, in simple numerical terms. In addition, statistical terminology is translated into basic English. In the past, a lack of communication between engineers and statisticians, coupled with poor practical skills in quality management and statistical engineering, was damaging to products and to the economy. The disastrous consequence of setting tight tolerances without regard to the statistical aspect of process data is demonstrated. This book offers a solution, bridging the gap between statistical science and engineering technology to ensure that the engineers of today are better equipped to serve the manufacturing industry. Inside, you will find coverage on: the nature of variability, describing the use of formulae to pin down sources of variation; engineering design, research and development, demonstrating the methods that help prevent costly mistakes in the early stages of a new product; production, discussing the use of control charts, and; management and training, including directing and controlling the quality function. The Engineering section of the index identifies the role of engineering technology in the service of industrial quality management. The Statistics section identifies points in the text where statistical terminology is used in an explanatory context. Engineers working on the design and manufacturing of new products find this book invaluable as it develops a statistical method by which they can anticipate and resolve quality problems before launching into production. This book appeals to students in all areas of engineering and also managers concerned with the quality of manufactured products. Academic engineers can use this text to teach their students basic practical skills in quality management and statistical engineering, without getting involved in the complex mathematical theory of probability on which statistical science is dependent.
Author: Paul Uduk
Publisher: Trafford Publishing
ISBN: 1426965478
Category : Business & Economics
Languages : en
Pages : 254
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Book Description
Bridges to the Customers Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.
Author: Peter Sanchez
Publisher:
ISBN:
Category : Medical care
Languages : en
Pages : 194
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Book Description
Author: William Truscott
Publisher: Routledge
ISBN: 1136366431
Category : Business & Economics
Languages : en
Pages : 263
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Book Description
There are a number of distinctive features of this book that makes it different from other on Six Sigma. It recognizes that there are two diametrically opposing views expressed on Six Sigma, those that are strongly in favour, and those that are not, for various reasons. The book deals, head on, with the principle reasons for such hostility. It cuts through the hype associated with the brand name. It proposes simple remedies for certain defined frailties in the standard approach, particularly those related to the Sigma Measure that provides the brand name for the Six Sigma breakthrough strategy. The book is highly supportive of the Six Sigma continuous improvement process, provided it is tailored to the needs and expectations of a particular organization. The commitment and active participation of top management is emphasized, to ensure the necessary change in culture and priorities demanded, in most organizations. Practical guidance is given in the setting up, operating and developing the project by project approach across an organisation. The book also covers how to equip a critical mass of members in an organization with the core workforce competencies required to get the desired results. The book covers the realities of applying Six Sigma in a range of functions within an organization and also to various types of organizations from the manufacturing sector to commerce and public service. It demonstrates how statistical thinking, coupled with the application of technical and operational knowledge of processes and focus provided by Six Sigma, can considerably enhance quality, competitiveness, effectiveness and efficiency. Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and coves all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques.
Author: Sultan Kermally
Publisher: Taylor & Francis
ISBN: 1136386246
Category : Business & Economics
Languages : en
Pages : 253
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Book Description
Management Ideas is a unique guide to the dominant theories influencing management practice in the late 20th century. Kermally explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in today's intensively competitive climate. Management Ideas looks at: * Total quality management *Benchmarking *Customer service *Business process re-engineering *Performance measurement *Empowerment *Learning and knowledge-focused organizations The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed. Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering. He is also a part-time lecturer at Durham University Business School. An expanded hardback edition of this book, Total Management Thinking, is also available - ISBN 0750626143
Author: Lloyd Dobyns
Publisher:
ISBN:
Category : Industrial management
Languages : en
Pages : 328
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Book Description
In 1980, an NBC documentary, "If Japan Can . . . Why Can't We?" introduced Dr. W. Edwards Deming to this country and launched the Quality Revolution in business. This straightforward account of the Total Quality movement is written by the team responsible for that groundbreaking report.
