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Author: Vivek Bindra
Publisher: Diamond Pocket Books Pvt Ltd
ISBN: 9351654443
Category : Business & Economics
Languages : en
Pages : 150
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Book Description
This high power motivational book intends to double your profits by offering Quality service. By reading this book, you can ensure high appraisals /incentives / perks with best industry practices. It also enables you to: • Gain and retain your internal & external customers • Increase effectiveness by connecting with your prospects • Gain a winning & collaborative edge amongst colleagues and competitors • Let your customers bring more customers • Strengthen your effectiveness by building trust in relations • Transform angry customers to happy customers • Listening reflectively for customer retention & delight • Unravel the secret to Quick and successful business expansion Who should read? This book can be picked up by: • Entrepreneurs / CEO's /CMO's/COOs/ HR Heads etc • Employees of all ranks of MNCs/PSUs/SMEs etc • Professionals like Doctors/CA's/Lawyers/Engineers/Teachers etc • Students from schools/colleges/universities and institutions or • Anyone who wants to achieve maximum professional excellence in minimum time Vivek Bindra is the founder of Global ACT (Global Academy for Corporate Training). He is a renowned Author, Motivational Speaker, International Corporate Trainer, Business Consultant & Life/Executive Coach. He inspires and encourages people, making them realize their true potential. While serving with over 150+ corporate clients, hundreds of thousands have benefited from his dynamic workshops internationally.
Author: Vivek Bindra
Publisher: Diamond Pocket Books Pvt Ltd
ISBN: 9351654443
Category : Business & Economics
Languages : en
Pages : 150
Get Book
Book Description
This high power motivational book intends to double your profits by offering Quality service. By reading this book, you can ensure high appraisals /incentives / perks with best industry practices. It also enables you to: • Gain and retain your internal & external customers • Increase effectiveness by connecting with your prospects • Gain a winning & collaborative edge amongst colleagues and competitors • Let your customers bring more customers • Strengthen your effectiveness by building trust in relations • Transform angry customers to happy customers • Listening reflectively for customer retention & delight • Unravel the secret to Quick and successful business expansion Who should read? This book can be picked up by: • Entrepreneurs / CEO's /CMO's/COOs/ HR Heads etc • Employees of all ranks of MNCs/PSUs/SMEs etc • Professionals like Doctors/CA's/Lawyers/Engineers/Teachers etc • Students from schools/colleges/universities and institutions or • Anyone who wants to achieve maximum professional excellence in minimum time Vivek Bindra is the founder of Global ACT (Global Academy for Corporate Training). He is a renowned Author, Motivational Speaker, International Corporate Trainer, Business Consultant & Life/Executive Coach. He inspires and encourages people, making them realize their true potential. While serving with over 150+ corporate clients, hundreds of thousands have benefited from his dynamic workshops internationally.
Author:
Publisher:
ISBN: 9789351654025
Category : Fiction
Languages : en
Pages : 152
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Book Description
This high power motivational book intends to double your profits by offering Quality service. By reading this book, you can ensure high appraisals /incentives / perks with best industry practices. It also enables you to: ? Gain and retain your internal & external customers ? Increase effectiveness by connecting with your prospects ? Gain a winning & collaborative edge amongst colleagues and competitors ? Let your customers bring more customers ? Strengthen your effectiveness by building trust in relations ? Transform angry customers to happy customers ? Listening reflectively for customer retention & delight ? Unravel the secret to Quick and successful business expansion Who should read? This book can be picked up by: ? Entrepreneurs / CEO's /CMO's/COOs/ HR Heads etc ? Employees of all ranks of MNCs/PSUs/SMEs etc ? Professionals like Doctors/CA's/Lawyers/Engineers/Teachers etc ? Students from schools/colleges/universities and institutions or ? Anyone who wants to achieve maximum professional excellence in minimum time Vivek Bindra is the founder of Global ACT (Global Academy for Corporate Training). He is a renowned Author, Motivational Speaker, International Corporate Trainer, Business Consultant & Life/Executive Coach. He inspires and encourages people, making them realize their true potential. While serving with over 150+ corporate clients, hundreds of thousands have benefited from his dynamic workshops internationally.
Author: Leonardo Inghilleri
Publisher: AMACOM
ISBN: 0814415393
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
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Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Patrick Barwise
Publisher: John Wiley & Sons
ISBN: 0470976500
Category : Business & Economics
Languages : en
Pages : 185
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Book Description
Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success: Offer a clear, relevant customer promise Build customer trust by reliably delivering that promise Continuously improve the promise, while still reliably delivering it Drive the market by innovating beyond the familiar Support all this with an open organization that promotes frank discussion based on clear facts and market feedback. Above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth.
Author: Lee Duncan
Publisher: Financial Times/Prentice Hall
ISBN: 9780273759492
Category : Consumer satisfaction
Languages : en
Pages : 0
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Book Description
Learn how to pinpoint exactly what is holding your business back so you can double your turnover and profit within 2 years or less. This book enables small business owners to release rapid, dynamic growth. Including action plans which help you to overcome the barriers that may be holding your business back, and littered with case studies throughout, this book acts as a blue print for success, teaching you the key principles of a successful high-performing business.
Author: Sheila Mello
Publisher: J. Ross Publishing
ISBN: 9781932159578
Category : Business & Economics
Languages : en
Pages : 300
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Book Description
'Value Innovation Portfolio Management' presents a pioneering new product-selection method based on high customer value, better business strategy alignment, and optical investment intensity - allowing businesses to find success more often with new products.
Author: Andrew Frawley
Publisher: John Wiley & Sons
ISBN: 1118916700
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
A new data-driven approach to building customer relationships that fuel sustainable business growth Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the book provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2, which delivers a new way to inspire and measure customer connections—and improve business results. The traditional marketing campaign—a battle for attention with a clear launch date and endpoint—no longer works. Marketing is faster and more complex than ever, and consumers now have the power to turn off the message. Igniting Customer Connections explores the benefits of a new approach that enables companies to connect with customers, rather than just talk at them. Topics include: Why classic ROI is losing relevance as a way to measure results—and to budget marketing spend How to make powerful connections by taking full advantage of "atomic moments of truth" Amplifying the impact of customer experience and engagement Creating a continuous, measurable, repeatable process for growth The key to winning customers and building long-term business is creating positive customer experiences that inspire ongoing engagement—from Facebook "likes" to purchase decisions. Based on data and stories drawn from dozens of top brands and thousands of consumers, Igniting Customer Connections helps marketers create long-term brand equity and sustainable business growth.
Author: Thomas Freese
Publisher: Sourcebooks, Inc.
ISBN: 1402287534
Category : Business & Economics
Languages : en
Pages : 441
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Book Description
"After I sent my team to the Question Based Selling program, not only was the feedback from the training outstanding, but we experienced an immediate positive impact in results."—Jim Cusick, vice president of sales, SAP America, Inc. "Following the program, even our most experienced salespeople raved, saying QBS was the best sales training they have ever experienced!"—Alan D. Rohrer, director of sales, Hewlett Packard For nearly fifteen years, The Secrets of Question Based Selling has been helping great salespeople live you deliver big results. It's commonsense approach has become a classic, must-have tool that demonstrates how asking the right questions at the right time accurately identifies your customer's needs. But consumer behavior and sales techniques change as rapidly as technology—and there are countless contradictory sales training programs promising results. Knowing where you should turn to for success can be confusing. Now fully revised and updated, The Secrets of Question Based Selling provides a step-by-step, easy-to-follow program that focuses specifically on sales effectiveness—identifying the strategies and techniques that will increase your probability of success. How you sell has become more important than the product. With this hands-on guide, you will learn to: Penetrate more accounts Overcome customer skepticism Establish more credibility sooner Generate more return calls Motivate different types of buyers Develop more internal champions Close more sales...faster And much, much more
Author: Jim Stengel
Publisher: Crown Currency
ISBN: 0307720373
Category : Business & Economics
Languages : en
Pages : 338
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Book Description
Ten years of research uncover the secret source of growth and profit … Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin. They dominate their categories, create new categories and maximize profit in the long term. Pulling from a unique ten year growth study involving 50,000 brands, Jim Stengel shows how the world's 50 best businesses—as diverse as Method, Red Bull, Lindt, Petrobras, Samsung, Discovery Communications, Visa, Zappos, and Innocent—have a cause and effect relationship between financial performance and their ability to connect with fundamental human emotions, hopes, values and greater purposes. In fact, over the 2000s an investment in these companies—“The Stengel 50”—would have been 400 percent more profitable than an investment in the S&P 500. Grow is based on unprecedented empirical research, inspired (when Stengel was Global Marketing Officer of Procter & Gamble) by a study of companies growing faster than P&G. After leaving P&G in 2008, Stengel designed a new study, in collaboration with global research firm Millward Brown Optimor. This study tracked the connection over a ten year period between financial performance and customer engagement, loyalty and advocacy. Then, in a further investigation of what goes on in the “black box” of the consumer’s mind, Stengel and his team tapped into neuroscience research to look at customer engagement and measure subconscious attitudes to determine whether the top businesses in the Stengel Study were more associated with higher ideals than were others. Grow thus deftly blends timeless truths about human behavior and values into an action framework – how you discover, build, communicate, deliver and evaluate your ideal. Through colorful stories drawn from his fascinating personal experiences and “deep dives” that bring out the true reasons for such successes as the Pampers, HP, Discovery Channel, Jack Daniels and Zappos, Grow unlocks the code for twenty-first century business success.
