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Author: John Hughes
Publisher:
ISBN: 9780194768030
Category : English language
Languages : en
Pages : 0
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Book Description
Business Result is a six-level business English course that gives students the communication skills they need for immediate use at work.
Author: John Hughes
Publisher:
ISBN: 9780194768030
Category : English language
Languages : en
Pages : 0
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Book Description
Business Result is a six-level business English course that gives students the communication skills they need for immediate use at work.
Author: John Hughes
Publisher:
ISBN: 9780194768085
Category : Business communication
Languages : en
Pages : 135
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Book Description
Business Result is a six-level business English course that gives students the communication skills they need for immediate use at work.
Author: John Hughes
Publisher:
ISBN: 9780194748032
Category : Foreign Language Study
Languages : en
Pages : 112
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Book Description
Practical, functional language presented and practised in a work-related context Real-world case studies offer authentic and engaging insights into key business issues Commentary on each case study from the Cranfield School of Management Support and flexibility across all five levels from the Student's Interactive Workbook, and the Teacher's DVD Additional writing and reading materials available on the Business Result Teacher's Site
Author: Kate Baade
Publisher: OXFORD
ISBN: 9780194768184
Category : English language
Languages : en
Pages : 0
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Book Description
For more information, visit www.som.cranfield.ac.uk --
Author: Martin Klubeck
Publisher: Apress
ISBN: 1430237279
Category : Business & Economics
Languages : en
Pages : 355
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Book Description
Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization? Metrics: How to Improve Key Business Results provides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the “why” of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs. Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book: Provides a step-by-step guide for building an organizational effectiveness report card Takes you from identifying key services and products and using metrics, to determining business strategy Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT
Author: M. Zairi
Publisher: Springer Science & Business Media
ISBN: 9401113025
Category : Business & Economics
Languages : en
Pages : 322
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Book Description
Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.
Author: Kate Baade
Publisher: Oxford University Press
ISBN: 0194836703
Category : Foreign Language Study
Languages : en
Pages : 164
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Book Description
Business Result Second Edition offers business professionals more communication and language practice than ever before, helping students develop relevant communication skills they can use immediately in the workplace.
Author: Kate Baade
Publisher: Oxford University Press
ISBN: 019483669X
Category : Foreign Language Study
Languages : en
Pages : 160
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Book Description
Business Result Second Edition offers business professionals more communication and language practice than ever before, helping students develop relevant communication skills they can use immediately in the workplace.
Author: Kate Baade
Publisher: Oxford University Press
ISBN: 0194836665
Category : Foreign Language Study
Languages : en
Pages : 132
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Book Description
Business Result Second Edition offers business professionals more communication and language practice than ever before, helping students develop relevant communication skills they can use immediately in the workplace.
Author: Daniel Goleman
Publisher: Harvard Business Press
ISBN: 1633692639
Category : Business & Economics
Languages : en
Pages : 96
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Book Description
A leader's singular job is to get results. But even with all the leadership training programs and "expert" advice available, effective leadership still eludes many people and organizations. One reason, says Daniel Goleman, is that such experts offer advice based on inference, experience, and instinct, not on quantitative data. Now, drawing on research of more than 3,000 executives, Goleman explores which precise leadership behaviors yield positive results. He outlines six distinct leadership styles, each one springing from different components of emotional intelligence. Each style has a distinct effect on the working atmosphere of a company, division, or team, and, in turn, on its financial performance. Coercive leaders demand immediate compliance. Authoritative leaders mobilize people toward a vision. Affiliative leaders create emotional bonds and harmony. Democratic leaders build consensus through participation. Pacesetting leaders expect excellence and self-direction. And coaching leaders develop people for the future. The research indicates that leaders who get the best results don't rely on just one leadership style; they use most of the styles in any given week. Goleman details the types of business situations each style is best suited for, and he explains how leaders who lack one or more of these styles can expand their repertories. He maintains that with practice leaders can switch among leadership styles to produce powerful results, thus turning the art of leadership into a science. The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world—and will have a direct impact on you today and for years to come.
