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Author:
Publisher:
ISBN: 9781668471067
Category :
Languages : en
Pages : 0
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Book Description
Author:
Publisher:
ISBN: 9781668471067
Category :
Languages : en
Pages : 0
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Book Description
Author: Boris Galitsky
Publisher: Springer Nature
ISBN: 3030521672
Category : Computers
Languages : en
Pages : 453
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Book Description
This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers’ data to predicting and understanding their behavior by putting a CRM system in a customers’ shoes. Hence advanced reasoning with learning from small data, about customers’ attitudes, introspection, reading between the lines of customer communication and explainability need to come into play. Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers’ frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.
Author: Harvard Business Review
Publisher: HBR Insights
ISBN: 9781633697898
Category : Business & Economics
Languages : en
Pages : 160
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Book Description
Companies that don't use AI to their advantage will soon be left behind. Artificial intelligence and machine learning will drive a massive reshaping of the economy and society. What should you and your company be doing right now to ensure that your business is poised for success? These articles by AI experts and consultants will help you understand today's essential thinking on what AI is capable of now, how to adopt it in your organization, and how the technology is likely to evolve in the near future. Artificial Intelligence: The Insights You Need from Harvard Business Review will help you spearhead important conversations, get going on the right AI initiatives for your company, and capitalize on the opportunity of the machine intelligence revolution. Catch up on current topics and deepen your understanding of them with the Insights You Need series from Harvard Business Review. Featuring some of HBR's best and most recent thinking, Insights You Need titles are both a primer on today's most pressing issues and an extension of the conversation, with interesting research, interviews, case studies, and practical ideas to help you explore how a particular issue will impact your company and what it will mean for you and your business.
Author: Jagdish N. Sheth
Publisher: Springer Nature
ISBN: 3031338987
Category : Technology & Engineering
Languages : en
Pages : 315
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Book Description
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
Author: Adam Bohr
Publisher: Academic Press
ISBN: 0128184396
Category : Computers
Languages : en
Pages : 385
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Book Description
Artificial Intelligence (AI) in Healthcare is more than a comprehensive introduction to artificial intelligence as a tool in the generation and analysis of healthcare data. The book is split into two sections where the first section describes the current healthcare challenges and the rise of AI in this arena. The ten following chapters are written by specialists in each area, covering the whole healthcare ecosystem. First, the AI applications in drug design and drug development are presented followed by its applications in the field of cancer diagnostics, treatment and medical imaging. Subsequently, the application of AI in medical devices and surgery are covered as well as remote patient monitoring. Finally, the book dives into the topics of security, privacy, information sharing, health insurances and legal aspects of AI in healthcare. Highlights different data techniques in healthcare data analysis, including machine learning and data mining Illustrates different applications and challenges across the design, implementation and management of intelligent systems and healthcare data networks Includes applications and case studies across all areas of AI in healthcare data
Author: El Bachir Boukherouaa
Publisher: International Monetary Fund
ISBN: 1589063953
Category : Business & Economics
Languages : en
Pages : 35
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Book Description
This paper discusses the impact of the rapid adoption of artificial intelligence (AI) and machine learning (ML) in the financial sector. It highlights the benefits these technologies bring in terms of financial deepening and efficiency, while raising concerns about its potential in widening the digital divide between advanced and developing economies. The paper advances the discussion on the impact of this technology by distilling and categorizing the unique risks that it could pose to the integrity and stability of the financial system, policy challenges, and potential regulatory approaches. The evolving nature of this technology and its application in finance means that the full extent of its strengths and weaknesses is yet to be fully understood. Given the risk of unexpected pitfalls, countries will need to strengthen prudential oversight.
Author: pc
Publisher: by Mocktime Publication
ISBN:
Category : Computers
Languages : en
Pages : 61
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Book Description
Artificial Intelligence and Machine Learning - A Precise Book to Learn Basics Table of Contents 1. Introduction to Artificial Intelligence and Machine Learning 1.1 What is Artificial Intelligence? 1.2 The Evolution of Artificial Intelligence 1.3 What is Machine Learning? 1.4 How Machine Learning Differs from Traditional Programming 1.5 The Importance of Artificial Intelligence and Machine Learning 2. Foundations of Machine Learning 2.1 Supervised Learning 2.1.1 Linear Regression 2.1.2 Logistic Regression 2.1.3 Decision Trees 2.2 Unsupervised Learning 2.2.1 Clustering 2.2.2 Dimensionality Reduction 2.3 Reinforcement Learning 2.3.1 Markov Decision Process 2.3.2 Q-Learning 3. Neural Networks and Deep Learning 3.1 Introduction to Neural Networks 3.2 Artificial Neural Networks 3.2.1 The Perceptron 3.2.2 Multi-Layer Perceptron 3.3 Convolutional Neural Networks 3.4 Recurrent Neural Networks 3.5 Generative Adversarial Networks 4. Natural Language Processing 4.1 Introduction to Natural Language Processing 4.2 Preprocessing and Text Representation 4.3 Sentiment Analysis 4.4 Named Entity Recognition 4.5 Text Summarization 5. Computer Vision 5.1 Introduction to Computer Vision 5.2 Image Processing 5.3 Object Detection 5.4 Image Segmentation 5.5 Face Recognition 6. Reinforcement Learning Applications 6.1 Reinforcement Learning in Robotics 6.2 Reinforcement Learning in Games 6.3 Reinforcement Learning in Finance 6.4 Reinforcement Learning in Healthcare 7. Ethics and Social Implications of Artificial Intelligence 7.1 Bias in Artificial Intelligence 7.2 The Future of Work 7.3 Privacy and Security 7.4 The Impact of AI on Society 8. Machine Learning Infrastructure 8.1 Cloud Infrastructure for Machine Learning 8.2 Distributed Machine Learning 8.3 DevOps for Machine Learning 9. Machine Learning Tools 9.1 Introduction to Machine Learning Tools 9.2 Python Libraries for Machine Learning 9.3 TensorFlow 9.4 Keras 9.5 PyTorch 10. Building and Deploying Machine Learning Models 10.1 Building a Machine Learning Model 10.2 Hyperparameter Tuning 10.3 Model Evaluation 10.4 Deployment Considerations 11. Time Series Analysis and Forecasting 11.1 Introduction to Time Series Analysis 11.2 ARIMA 11.3 Exponential Smoothing 11.4 Deep Learning for Time Series 12. Bayesian Machine Learning 12.1 Introduction to Bayesian Machine Learning 12.2 Bayesian Regression 12.3 Bayesian Classification 12.4 Bayesian Model Averaging 13. Anomaly Detection 13.1 Introduction to Anomaly Detection 13.2 Unsupervised Anomaly Detection 13.3 Supervised Anomaly Detection 13.4 Deep Learning for Anomaly Detection 14. Machine Learning in Healthcare 14.1 Introduction to Machine Learning in Healthcare 14.2 Electronic Health Records 14.3 Medical Image Analysis 14.4 Personalized Medicine 15. Recommender Systems 15.1 Introduction to Recommender Systems 15.2 Collaborative Filtering 15.3 Content-Based Filtering 15.4 Hybrid Recommender Systems 16. Transfer Learning 16.1 Introduction to Transfer Learning 16.2 Fine-Tuning 16.3 Domain Adaptation 16.4 Multi-Task Learning 17. Deep Reinforcement Learning 17.1 Introduction to Deep Reinforcement Learning 17.2 Deep Q-Networks 17.3 Actor-Critic Methods 17.4 Deep Reinforcement Learning Applications 18. Adversarial Machine Learning 18.1 Introduction to Adversarial Machine Learning 18.2 Adversarial Attacks 18.3 Adversarial Defenses 18.4 Adversarial Machine Learning Applications 19. Quantum Machine Learning 19.1 Introduction to Quantum Computing 19.2 Quantum Machine Learning 19.3 Quantum Computing Hardware 19.4 Quantum Machine Learning Applications 20. Machine Learning in Cybersecurity 20.1 Introduction to Machine Learning in Cybersecurity 20.2 Intrusion Detection 20.3 Malware Detection 20.4 Network Traffic Analysis 21. Future Directions in Artificial Intelligence and Machine Learning 21.1 Reinforcement Learning in Real-World Applications 21.2 Explainable Artificial Intelligence 21.3 Quantum Machine Learning 21.4 Autonomous Systems 22. Conclusion 22.1 Summary 22.2 Key Takeaways 22.3 Future Directions 22.4 Call to Action
Author: Singh, Surabhi
Publisher: IGI Global
ISBN: 1799879615
Category : Business & Economics
Languages : en
Pages : 289
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Book Description
Integration of artificial intelligence (AI) into customer relationship management (CRM) automates the sales, marketing, and services in organizations. An AI-powered CRM is capable of learning from past decisions and historical patterns to score the best leads for sales. AI will also be able to predict future customer behavior. These tactics lead to better and more effective marketing strategies and increases the scope of customer services, which allow businesses to build healthier relationships with their consumer base. Adoption and Implementation of AI in Customer Relationship Management is a critical reference source that informs readers about the transformations that AI-powered CRM can bring to organizations in order to build better services that create more productive relationships. This book uses the experience of past decisions and historical patterns to discuss the ways in which AI and CRM lead to better analytics and better decisions. Discussing topics such as personalization, quality of services, and CRM in the context of diverse industries, this book is an important resource for marketers, brand managers, IT specialists, sales specialists, managers, students, researchers, professors, academicians, and stakeholders.
Author: Boris Galitsky
Publisher: Springer Nature
ISBN: 303061641X
Category : Computers
Languages : en
Pages : 474
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Book Description
The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer. After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.
Author: Mikhail Naumov
Publisher: Lioncrest Publishing
ISBN: 9781619618015
Category : Computers
Languages : en
Pages : 150
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Book Description
As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy to accomplish if you're spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible-here and now-to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. "AI Is My Friend" describes how machine learning software enhances your contact center's performance. In this guide "from the trenches," Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.
