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Author: Kip Gregory
Publisher: John Wiley & Sons
ISBN: 0471656445
Category : Business & Economics
Languages : en
Pages : 305
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Book Description
A valuable guide to making technology work for your business Now that the Internet bubble has burst, financial service professionals are looking for more realistic ways to use technology to their advantage. J. K. Lasser Pro Taming Technology offers easy and effective methods to do just that. This comprehensive guide puts what's available today in technology into a cohesive framework-one that offers a systematic way to think about and implement technology-to build and strengthen relationships with clients and prospects. J. K. Lasser Pro Taming Technology is a valuable resource for financial service professionals seeking clear, practical advice on using technology and the Internet to acquire and retain profitable business. This book provides readers with easy-to-use ideas and techniques to successfully incorporate technology into their business promotion.
Author: Kip Gregory
Publisher: John Wiley & Sons
ISBN: 0471656445
Category : Business & Economics
Languages : en
Pages : 305
Get Book
Book Description
A valuable guide to making technology work for your business Now that the Internet bubble has burst, financial service professionals are looking for more realistic ways to use technology to their advantage. J. K. Lasser Pro Taming Technology offers easy and effective methods to do just that. This comprehensive guide puts what's available today in technology into a cohesive framework-one that offers a systematic way to think about and implement technology-to build and strengthen relationships with clients and prospects. J. K. Lasser Pro Taming Technology is a valuable resource for financial service professionals seeking clear, practical advice on using technology and the Internet to acquire and retain profitable business. This book provides readers with easy-to-use ideas and techniques to successfully incorporate technology into their business promotion.
Author: Nicole Augenti
Publisher: Rowman & Littlefield
ISBN: 0762775661
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
From getting started and finding customers to creating your website and mastering social media, this comprehensive guide provides down-to-earth advice on every aspect of setting up and running a thriving home-based online retail business. Learn all about setting up your home office, sourcing your product, marketing from all angles, getting paid, and staying ahead of the competition. Look for useful information throughout the book, including: Online Retail Success Stories Sample Financial Plan Business Scenarios and Lesson Learned Educational Resources Frequently Asked Questions
Author: George W. Colombo
Publisher:
ISBN: 9781564145079
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
From one of the most respected names in sales and marketing technology, "Capturing Customers.com" provides detailed explanations and useful illustrations of tactics for successful selling and marketing of products and services in today's wired world.
Author: Karen Leland
Publisher: John Wiley & Sons
ISBN: 1118052730
Category : Business & Economics
Languages : en
Pages : 409
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Book Description
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Author: City of London College of Economics
Publisher: City of London College of Economics
ISBN:
Category : Education
Languages : en
Pages : 415
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Book Description
Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: Richard Layton
Publisher: Taylor & Francis
ISBN: 1000955974
Category : Business & Economics
Languages : en
Pages : 173
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Book Description
Confusion is more than just another daily inconvenience, though its impacts are often hidden in metrics such as market share, productivity, and ROI. This book shows how to identify and eliminate the Cost of Confusion in workplaces, marketplaces, and communities. Cutting that cost demands the ability to distill, integrate, and synthesize ever more complex information from a broad range of perspectives and disciplines. Any gaps in understanding can and do negatively impact performance. Based on Richard Layton’s 20 years of experience helping organizations to be heard and understood, this book offers a powerful universal lens to view the costly impacts of confusion, and provides a framework to identify and manage the risk of failure to communicate with a range of stakeholders and audiences – and save millions of dollars in the process. Decision-makers, practitioners, and students in marketing and advertising, organizational development, knowledge management, information technology, project management, and other fields will appreciate this unique set of insights and tools they can employ to great effect within their companies, organizations, and public institutions.
Author: Chris Tull
Publisher: Que Publishing
ISBN: 9780789726025
Category : Computers
Languages : en
Pages : 404
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Book Description
This book is a comprehensive tutorial that is logically organized, up-to-date, and includes coverage of the most popular wireless programming language, WML. Readers create a working application, developing examples that build from one chapter to the next. With each chapter readers are learning, practicing, and building on required skills necessary not only for wireless development, but also programming in general. By the end of the book, readers will have created a wireless database application that allows them to view, enter, and delete information. The book provides a usable reference of summaries on all languages discussed within the book, as well as a comparison of the wireless devices, and different development tools on the market today. Chris Tull writes tutorials and technical articles each week for AnywhereYouGo.com to help developers further their expertise in creating wireless applications. An application consultant and freelance writer, his writing has appeared in numerous publications, including Texas Technology, inquiry.com, and Managing Automation. He is also an active member of the STC (Society of Technical Communication). Chris has been involved in emerging technologies since mid-1990. Early in his career, he worked at Caver-Morehead Systems, where he was responsible for the integration of DBMS systems for companies such as Hewlett-Packard, EDS, and Texas Instruments. He also produced technical documentation for the company.
Author: Jill Griffin
Publisher: John Wiley and Sons
ISBN: 0470444142
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset your loyal customers have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business."? Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development "In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers." Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. "Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!" Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty "Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today." Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read." Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" Kelly Cook, vice president, Customer Engagement/CRM, Waste Management
Author: Sharon Frame
Publisher: Brick by Brick
ISBN: 9780982678015
Category : Religion
Languages : en
Pages : 148
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Book Description
Ladies:There is something in our DNA thatdrives us to excel. We all have thispowerful itch to do more. For in essence,we are "Wired to Win!"Hear how I landed my dream jobat CNN when I plugged into thisprinciple and learned the secret ofpersistence.Read how I secured a coveted interviewwith Oprah Winf rey when thenaysayers said it couldn't be done.So, what is it that you have beenlonging to do but are afraid to pursue?Know this. You are pregnant withpurpose and possibilities. And youare well overdue. It's time to push!Let me help you deliver a far moresuccessful you.-Sharon Frame-Former CNN Anchor
Author: Simon Knox
Publisher: Routledge
ISBN: 1136412506
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme. The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best practice case studies which set the universal theory in a specific practical context. These feature a range of companies, including Orange, Brittania, Homebase, Canada Life, Sun Microsystems, Natwest, Sears, Roebuck & Co., Nortel Networks and Siemens. The book concludes with interviews from four thought leaders, offering a 'futures' vision forum for CRM. Customer Relationship Management is a vital instrument for anyone who needs to know how to develop and measure effective CRM within an organization. It includes overviews and key learning points preceding each case study, and a summary chapter to draw out the most salient lessons from CRM best practices. For practitioner or academic alike, this is essential reading.
