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Author: Thomas A. Stewart
Publisher: HarperCollins
ISBN: 0062415700
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: Thomas A. Stewart
Publisher: HarperCollins
ISBN: 0062415700
Category : Business & Economics
Languages : en
Pages : 336
Get Book
Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: Guy Raz
Publisher: Macmillan
ISBN: 9781760559991
Category : Human anatomy
Languages : en
Pages : 192
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Book Description
HY in the world do I have a belly button? And WHAT in the world does it do? WHEN in the world will my nose stop growing? And HOW in the world does my pee keep flowing? The human body is a fascinating piece of machinery. It's full of mystery, wonder and WOW. And it turns out, every single human on the planet has one! Join Mindy Thomas and Guy Raz, hosts of the mega-popular Wow in the World podcast, as they take you on a fact-filled adventure from your toes and your tongue to your brain and your lungs. Featuring hilarious illustrations and filled with facts, jokes, photos, quizzes and experiments, The How and Wow of the Human Body has everything you need to better understand your own walking, talking, barfing, breathing, pooping body of WOW!
Author: Samuel Richard Fuller
Publisher:
ISBN:
Category : Baseball stories
Languages : en
Pages : 390
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Book Description
Author:
Publisher:
ISBN:
Category : Boone County (Mo.)
Languages : en
Pages : 1230
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Book Description
Author:
Publisher: ببلومانيا للنشر والتوزيع
ISBN:
Category : Business & Economics
Languages : en
Pages : 304
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Book Description
You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.
Author: John C. Pelkey
Publisher: AuthorHouse
ISBN: 1418475270
Category : Family & Relationships
Languages : en
Pages : 323
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Book Description
Shy Jon Perone is just getting by when an incident introduces him to the world of running. When he meets pretty Jennifer Carling, a new student in his school, he falls for her, hard. Overcoming his fear of everyone and everything to be in her life, he joins the track team and excels. Jennifer rewards his effort when she asks him to teach her how to run. However, a web of deceit and neglect rules Jennifer's life and snares Jon, ill equipped to handle both his emotions and the downward spiraling situations. Can Jon overcome the barriers of innocence, youth, and fear to succeed in life and find happiness with Jennifer? You'll have to read RUNNERS to find out.
Author: Aditya Bhavsar
Publisher: Be An Author
ISBN: 9352880897
Category : Self-Help
Languages : en
Pages : 452
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Book Description
Be Successful - Thrive Exponentially Beyond Excellence is Aditya Bhavsar's best-selling self-help book that will surely help its reader to fill the gap between their current situation and dreams.
Author: Tom Peters
Publisher: Vintage
ISBN: 0307764737
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times. In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his groundbreaking book, In Search of Excellence changed the way business does business. Now it’s time to take the next leap into the cyberstage era. Getting to a place called excellence is no longer the idea. You’ve got to take that leap, then leap again—catapult their imaginations, blow their mindsets—in a word, wow! them. Once more the unconventional Peters stimulates corporate thought processes. Along with the best of his columns, Peters includes questions and rebuttals that come from readers and listeners, as well as his own candid responses. A must-read for every business person.
Author:
Publisher:
ISBN:
Category : Motion pictures
Languages : en
Pages : 852
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Book Description
Author: Cher Threinen-Pendarvis
Publisher: Peachpit Press
ISBN: 0132826046
Category : Computers
Languages : en
Pages : 1064
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Book Description
[NOTE: This book covers Painter 12] As Painter reaches a milestone twentieth anniversary, The Painter Wow! Book, now in its tenth edition, continues to be an inspiration to Painter fans everywhere, novice and pros alike. Author and renowned artist Cher Threinen-Pendarvis uses her clear, instructive approach to get beginners up to speed and provides more advanced users with additional insight on a variety of cool, creative, and productive techniques. New to this edition is coverage of Painter’s latest tools and the completely redesigned interface, including new media library management, the new Navigator panel and new Clone Source panel, enhanced workspace features, new Real Wet Watercolor and Real Wet Oil painting media, Symmetry features including Kaleidoscope and Mirror painting modes, improved support for Photoshop users, and much more. This invaluable resource for professionals and artists at all levels offers: Numerous full-color images and illustrative techniques throughout, created by renowned Painter artists worldwide Insider knowledge of Painter’s tools, brushes, functions, and preferences from the creator of hundreds of Corel’s brushes Step-by-step instructions for creating artwork in a wide range of industries including commercial illustration and design, photography, fine arts, multimedia, and entertainment A CD-ROM containing stock photos, video clips, a study guide for instructors, unique custom brushes, plus papers, patterns, and other Wow! goodies built by Cher herself [NOTE: This book covers Painter 12] All of Peachpit's eBooks contain the same content as the print edition. You will find a link in the last few pages of your eBook that directs you to the media files. Helpful tips: - If you are able to search the book, search for "Where are the lesson files?" - Go to the very last page of the book and scroll backwards. - You will need a web-enabled device or computer in order to access the media files that accompany this ebook. Entering the URL supplied into a computer with web access will allow you to get to the files. - Depending on your device, it is possible that your display settings will cut off part of the URL. To make sure this is not the case, try reducing your font size and turning your device to a landscape view. This should cause the full URL to appear.
