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Author: John R. Corsan
Publisher: Elsevier Health Sciences
ISBN: 0702029289
Category : Medical
Languages : en
Pages : 171
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Book Description
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Author: John R. Corsan
Publisher: Elsevier Health Sciences
ISBN: 0702029289
Category : Medical
Languages : en
Pages : 171
Get Book
Book Description
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Author: John R. Corsan
Publisher: Elsevier Health Sciences
ISBN: 0702033030
Category : Medical
Languages : en
Pages : 176
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Book Description
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Author: M. T. McClister
Publisher: Veterinary Medicine Publishing Company
ISBN:
Category : Animal health technicians
Languages : en
Pages : 286
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Book Description
Author: Receptionists Passion Press
Publisher: Independently Published
ISBN:
Category :
Languages : en
Pages : 40
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Book Description
Get the best Receptionist Adult Coloring book to relief and mood lifting. You will feel very good after done the coloring of one page. This coloring book contains funny and humorous Receptionist related designs and sayings surrounded by beautiful patterns, mandalas, and flowers, etc... Coloring Book Features: 8.5""x11"" Softcover Coloring Book. White pages to make your own background color. Very helpful for Stress relief. Swear word pages. Perfect size to easily fit in your purse or backpack. This Book makes a Perfect Gift for any Receptionists / GET YOURS NOW!!
Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323291511
Category : Medical
Languages : en
Pages : 546
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Book Description
UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.
Author: sfix skalo
Publisher:
ISBN:
Category :
Languages : en
Pages : 120
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Book Description
Funny Gag Gift For Veterinary Receptionist The perfect notebook for Veterinary Receptionist that is sure to get everyone laughing. Get one for your vet receptionist friend and bring a smile on their faces. This composition notebook has many uses: Write in your daily thoughts Take meeting or class notes Write letters Write poetry Make to-do lists Ideas brainstorming Write down goals And more! This diary is a practical size to keep on your desk, take to work or school, or store in your handbag or backpack. AGreat paperback notebook which is perfect for taking notes and writing your hopes and dreams, creating daily logbooks and journaling. Product Details: 6x9 inch. 120 Pages. Professionally designed full wrap-around cover. Durable matte finish cover. This would make an excellent cool souvenir idea for family members and friends - mom, dad, husband, wife, coworkers, ally, or neighbor. Great for special occasions like Christmas, New Year Gift, Secret Santa, White Elephant, Mother's Day, Father's Day, or milestone birthdays - 30, 40, 50, 60, or 70. Need an affordable office gift for your coworker or boss? No problem! Or... get one simply because you would like to embellish someone's day.
Author: Deliles Gifts
Publisher:
ISBN: 9781700910394
Category :
Languages : en
Pages : 152
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Book Description
This blank paperback notebook is perfect for a veterinary receptionist. It can be used to write schedules or jot down notes about pets or their owners. It is a great appreciation gift for World Veterinary Day.
Author: Deliles Deliles Gifts
Publisher: Independently Published
ISBN: 9781700909572
Category :
Languages : en
Pages : 150
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Book Description
This blank paperback journal is perfect for a veterinary receptionist. It can be used to write schedules, or jot down notes about pets or their owners. It is a great appreciation gift for World Veterinary Day.
Author: Jill Renfrew
Publisher: American Animal Hospital Association
ISBN: 1583261923
Category : Medical
Languages : en
Pages : 162
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Book Description
Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
Author: Jennifer Coates
Publisher: Dogwise Publishing
ISBN: 1617812412
Category : Pets
Languages : en
Pages : 326
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Book Description
Written in a dictionary reference style format, just about every term the vet will ever use is thoroughly explained and easy to understand. Includes appendices identifying commonly used drugs, acronyms and abbreviations, and weight and measurement conversions.A must in the home of every pet owner and breeder!
