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Author: Howard Brodsky
Publisher:
ISBN: 9780988962293
Category :
Languages : en
Pages :
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Book Description
"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".
Author: Howard Brodsky
Publisher:
ISBN: 9780988962293
Category :
Languages : en
Pages :
Get Book
Book Description
"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".
Author: Morgan Matson
Publisher: Simon and Schuster
ISBN: 1481404547
Category : JUVENILE FICTION
Languages : en
Pages : 528
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Book Description
When a scandal surrounding her father upsets all her carefully laid plans for her future, Andie must learn to accept a new relationship with her father and to embrace a little chaos in her life.
Author: Roger von Oech
Publisher: Berrett-Koehler Publishers
ISBN: 9781576752272
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
The bestselling author of ""A Whack on the Side of the Head"" now interprets the aphorisms of Heraclitus as springboards to creativity.
Author: Tracy Walder
Publisher: St. Martin's Press
ISBN: 1250230993
Category : Biography & Autobiography
Languages : en
Pages : 174
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Book Description
A highly entertaining account of a young woman who went straight from her college sorority to the CIA, where she hunted terrorists and WMDs "Reads like the show bible for Homeland only her story is real." —Alison Stewart, WNYC "A thrilling tale...Walder’s fast-paced and intense narrative opens a window into life in two of America’s major intelligence agencies" —Publishers Weekly (starred review) When Tracy Walder enrolled at the University of Southern California, she never thought that one day she would offer her pink beanbag chair in the Delta Gamma house to a CIA recruiter, or that she’d fly to the Middle East under an alias identity. The Unexpected Spy is the riveting story of Walder's tenure in the CIA and, later, the FBI. In high-security, steel-walled rooms in Virginia, Walder watched al-Qaeda members with drones as President Bush looked over her shoulder and CIA Director George Tenet brought her donuts. She tracked chemical terrorists and searched the world for Weapons of Mass Destruction. She created a chemical terror chart that someone in the White House altered to convey information she did not have or believe, leading to the Iraq invasion. Driven to stop terrorism, Walder debriefed terrorists—men who swore they’d never speak to a woman—until they gave her leads. She followed trails through North Africa, Europe, and the Middle East, shutting down multiple chemical attacks. Then Walder moved to the FBI, where she worked in counterintelligence. In a single year, she helped take down one of the most notorious foreign spies ever caught on American soil. Catching the bad guys wasn’t a problem in the FBI, but rampant sexism was. Walder left the FBI to teach young women, encouraging them to find a place in the FBI, CIA, State Department or the Senate—and thus change the world.
Author: Sheryl Parbhoo
Publisher:
ISBN: 9780998231006
Category :
Languages : en
Pages :
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Book Description
Three people's lives intersect in a tumultuous yet redeeming way that none of them could have ever predicted. Jenny is a young professional from the South with an upbringing she wants to forget. She meets Roshan, an Indian immigrant who has moved to the United States with his mother, Esha, to escape family ghosts. With strong cultural tradition, Esha has devoted her entire life to her only child, both for his own good and for her personal protection from a painful past. Roshan understands his role as his mother's refuge, and from an early age, he commits himself to caring for her. But when Jenny and Roshan embark on a forbidden, intercultural relationship, all three get tangled into an inseparable web-betrayal, violence, and shame-leaving them forced to make choices about love and family they never wanted to make while finding peace where they never expected to look.
Author: Shobhan Bantwal
Publisher: Kensington Books
ISBN: 0758261241
Category : Fiction
Languages : en
Pages : 336
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Book Description
What happens when a woman who's realized her dreams wakes up to a shocking truth? Shobhan Bantwal's poignant new novel weaves a captivating tale of one woman's return to India: the place where she lost everything--and now has everything to gain... It is a morning like any other in suburban New Jersey when Vinita Patil opens the battered envelope postmarked "Mumbai." But the letter inside turns her comfortable world upside down. It tells Vinita an impossible story: she has a grown son in India whose life may depend on her... Once upon a time, a naïve young college girl fell for a wealthy boy whose primary interests were cricket and womanizing. Vinita knew, even then, that a secret affair with a man whose language and values were different from her own was a mistake. He finished with her soon enough--leaving her to birth a baby that was stillborn. Or so Vinita was told... Now, that child is a grown man in desperate need. To help her son, to know him, Vinita must revisit her darkest hours by returning to her battle-scarred homeland--and pray for the faith of the family she leaves behind... Praise for Shobhan Bantwal and her novels... "Dazzles you with a taste of Desi culture in America." --Caridad Piñeiro, New York Times bestselling author on The Sari Shop Widow "Compelling and memorable." --Mary Jo Putney, New York Times bestselling author on The Forbidden Daughter "Vivid, rich...expertly portrays a young woman caught between love and duty, hope and despair." --Anjali Banerjee on The Dowry Bride
Author: Catherine Gray
Publisher: Aster
ISBN: 1783253649
Category : Biography & Autobiography
Languages : en
Pages : 309
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Book Description
**From the Sunday Times Bestselling Author** Life-affirming - THE TELEGRAPH Wonderful - INDEPENDENT She made it her mission to learn how to be default happy rather than default disgruntled - RADIO 4 - WOMAN'S HOUR Take a leaf out of Gray's book and be kinder to yourself by appreciating life just as it is - IRISH TIMES This book came to me in an hour of need - during lockdown when I had to focus on the positive, appreciate simple things, not lose my shit, and value each day. It was a pure joy for me and held my hand - SADIE FROST Interesting and joyful. Lights a path that could help us to build resilience against society's urging to compare life milestones with peers - LANCET PSYCHIATRY Underwhelmed by your ordinary existence? Disillusioned with your middlin' wage, average body, 'bijou' living situation and imperfect loved ones? Welcome to the club. There are billions of us. The 'default disenchanted'. But, it's not us being brats. Two deeply inconvenient psychological phenomenons conspire against our satisfaction. We have negatively-biased brains, which zoom like doom-drones in on what's wrong with our day, rather than what's right. (Back in the mists of time, this negative bias saved our skins, but now it just makes us anxious). Also, something called the 'hedonic treadmill' means we eternally quest for better, faster, more, like someone stuck on a dystopian, never-ending treadmill. Thankfully, there are scientifically-proven ways in which we can train our brains to be more positive-seeking. And to take a rest from this tireless pursuit. Whew. Catherine Gray knits together illuminating science and hilarious storytelling, unveiling captivating research showing that big bucks don't mean big happiness, extraordinary experiences have a 'comedown' and budget weddings predict a lower chance of divorce. She reminds us what an average body actually is, reveals that exercising for weight loss means we do less exercise, and explores the modern tendency to not just try to keep up with the Murphys, but keep up with the Mega-Murphies (see: the social media elite). Come on in to this soulful and life-affirming read, to discover why an ordinary life may well be the most satisfying one of all.
Author: Ripley's Believe It Or Not!
Publisher:
ISBN:
Category : Comics & Graphic Novels
Languages : en
Pages : 266
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Book Description
An encyclopedia of oddities features unexpected and unimaginable people, places, and creatures from around the world.
Author: Mavis Jukes
Publisher: Turtleback Books
ISBN: 9780613177931
Category :
Languages : en
Pages : 0
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Book Description
Twelve-year-old River hasn't started her period and she's already looking forward to menopause. Leave it to Mrs. Gladys B. Furley, R.N., Human Interaction teacher, to turn something as scary as getting your period into a party. She advises the girls to put a pad in their underwear and take it for a spin. At home River's sister is moody, her mother is acting crazy, and Rover's body is changing. But thanks to Mrs. Furley, River sees that human interaction isn't so bad.
Author: David M. Dorsen
Publisher: Cambridge University Press
ISBN: 1316878619
Category : Law
Languages : en
Pages : 395
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Book Description
Antonin Scalia was one of the most important, outspoken, and controversial Justices in the past century. His endorsements of originalism, which requires deciding cases as they would have been decided in 1789, and textualism, which limits judges in what they could consider in interpreting text, caused major changes in the way the Supreme Court decides cases. He was a leader in opposing abortion, the right to die, affirmative action, and mandated equality for gays and lesbians, and was for virtually untrammelled gun rights, political expenditures, and the imposition of the death penalty. However, he usually followed where his doctrine would take him, leading him to write many liberal opinions. A close friend of Scalia, David Dorsen explains the flawed judicial philosophy of one of the most important Supreme Court Justices of the past century.
