The Shortcut Guide to IT Service Management and Automation PDF Download
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Author: Rebecca Herold
Publisher: Realtimepublishers.com
ISBN: 1931491844
Category : Computers
Languages : en
Pages : 88
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Book Description
Author: Rebecca Herold
Publisher: Realtimepublishers.com
ISBN: 1931491844
Category : Computers
Languages : en
Pages : 88
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Book Description
Author: Realtimepublishers.com
Publisher: Realtimepublishers.com
ISBN: 1931491747
Category : Computers
Languages : en
Pages : 103
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Book Description
Author: Greg Shelds
Publisher: Realtimepublishers.com
ISBN: 1931491879
Category : Computers
Languages : en
Pages : 73
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Book Description
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
ISBN: 0470529083
Category : Computers
Languages : en
Pages : 338
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Book Description
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Author: Mark Scottq
Publisher: Realtimepublishers.com
ISBN: 1931491852
Category : Computers
Languages : en
Pages : 88
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Book Description
Author: Realtimepublishers.com
Publisher: Realtimepublishers.com
ISBN: 1931491550
Category : Computers
Languages : en
Pages : 96
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Book Description
Author: Kevin J. Smith
Publisher: Outskirts Press
ISBN: 057818897X
Category : Business & Economics
Languages : en
Pages : 459
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Book Description
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Author: Greg Shields
Publisher: Realtimepublishers.com
ISBN: 1931491755
Category : Computers
Languages : en
Pages : 80
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Book Description
Author: Realtimepublishers.com
Publisher: Realtimepublishers.com
ISBN: 1931491720
Category : Computers
Languages : en
Pages : 83
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Book Description
Author: Ernest Brewster
Publisher: BCS, The Chartered Institute for IT
ISBN: 1906124930
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
