The ITSM Iron Triangle

The ITSM Iron Triangle PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849283184
Category : Computers
Languages : en
Pages : 188

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Book Description
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs. You will understand: your colleagues and how to obtain their commitment to your objective how to communicate your goals in a way that will enthuse others how to build your own credibility some of the pitfalls to avoid when dealing with leadership, peers and subordinates how to encourage others across the organisation to take ownership of aspects of the process the difference between 'knowledge' and 'solutions' who your clients are and how to ensure they are happy the importance of communicating the 'Why', as well as the 'What' and the 'How' the importance of measuring and communicating your successes!

The ITSM Iron Triangle

The ITSM Iron Triangle PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849283184
Category : Computers
Languages : en
Pages : 188

View

Book Description
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs. You will understand: your colleagues and how to obtain their commitment to your objective how to communicate your goals in a way that will enthuse others how to build your own credibility some of the pitfalls to avoid when dealing with leadership, peers and subordinates how to encourage others across the organisation to take ownership of aspects of the process the difference between 'knowledge' and 'solutions' who your clients are and how to ensure they are happy the importance of communicating the 'Why', as well as the 'What' and the 'How' the importance of measuring and communicating your successes!

The ITSM Iron Triangle

The ITSM Iron Triangle PDF Author: It Governance
Publisher: It Governance Pub
ISBN: 9781849283175
Category : Business & Economics
Languages : en
Pages : 196

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Book Description
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization s particular needs. You will understand: - your colleagues and how to obtain their commitment to your objective - how to communicate your goals in a way that will enthuse others - how to build your own credibility - some of the pitfalls to avoid when dealing with leadership, peers and subordinates - how to encourage others across the organization to take ownership of aspects of the process - the difference between knowledge and solutions - who your clients are and how to ensure they are happy - the importance of communicating the Why, as well as the What and the How - the importance of measuring and communicating your successes!

Release and Deployment: An ITSM narrative

Release and Deployment: An ITSM narrative PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849287783
Category : Computers
Languages : en
Pages : 180

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Book Description
Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification. In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form. Product overview Chris has got a new job as a release manager – but he's struggling. Parachuted into a large company to fix its release & deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination. How can he pacify his new colleagues, avoid getting fired and get the job done? Lessons from real projects in a narrative format This latest ITSM narrative from Daniel Mclean explains the common pitfalls of release & deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organisational structures and changing management objectives. About the author Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice. Daniel McLean’s other ITSM narrative accounts are also available from IT Governance.

Integrated Measurement - KPIs and Metrics for ITSM

Integrated Measurement - KPIs and Metrics for ITSM PDF Author: Daniel McLean
Publisher: IT Governance Publishing
ISBN: 1849284865
Category : COMPUTERS
Languages : en
Pages : 175

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Book Description
Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the author’s own experience and real third party accounts.

Catalogs, Services and Portfolios

Catalogs, Services and Portfolios PDF Author: Daniel McLean
Publisher: IT Governance Publishing
ISBN: 1849285683
Category : COMPUTERS
Languages : en
Pages : 191

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Book Description
Based on the real-life experiences of the author and other ITSM professionals, Catalogs, Services and Portfolios – an ITSM success story is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. The ‘tips that would have helped Chris’ sections are packed with helpful advice for anyone facing similar challenges.

No One of Us is as Strong as All of Us

No One of Us is as Strong as All of Us PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849284121
Category : Electronic books
Languages : en
Pages : 189

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Book Description
The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.

Availability and Capacity Management in the Cloud

Availability and Capacity Management in the Cloud PDF Author: Daniel McLean
Publisher: IT Governance Publishing
ISBN: 1849285519
Category : COMPUTERS
Languages : en
Pages : 157

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Book Description
In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects.

Perspectives on Contemporary Professional Work

Perspectives on Contemporary Professional Work PDF Author: Adrian Wilkinson
Publisher: Edward Elgar Publishing
ISBN: 1783475587
Category : Business & Economics
Languages : en
Pages : 400

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Book Description
How is the world of professions and professional work changing? This book offers both an overview of current debates surrounding the nature of professional work, and the implications for change brought about by the managerialist agenda. The relationships professionals have with their organizations are variable, indeterminate and uncertain, and there is still debate over the ways in which these should be characterized and theorized. The contributors discuss these implications with topics including hybrid organizations and hybrid professionalism; the changing nature of professional and managerial work; profession and identity; and the emergence of HRM as a new managerial profession. This book will be of interest to academics and postgraduate students seeking a comparative study on contemporary professional work. It will also be of use to a number of practitioners, namely human resource managers, looking for ways in which to approach the changing professional world.

Cloud FinOps

Cloud FinOps PDF Author: J.R. Storment
Publisher: "O'Reilly Media, Inc."
ISBN: 1492098361
Category : Computers
Languages : en
Pages : 441

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Book Description
FinOps brings financial accountability to the variable spend model of cloud. Used by the majority of global enterprises, this management practice has grown from a fringe activity to the de facto discipline managing cloud spend. In this book, authors J.R. Storment and Mike Fuller outline the process of building a culture of cloud FinOps by drawing on real-world successes and failures of large-scale cloud spenders. Engineering and finance teams, executives, and FinOps practitioners alike will learn how to build an efficient and effective FinOps machine for data-driven cloud value decision-making. Complete with a road map to get you started, this revised second edition includes new chapters that cover forecasting, sustainability, and connectivity to other frameworks. You'll learn: The DNA of a highly functional cloud FinOps culture A road map to build executive support for FinOps adoption How to understand and forecast your cloud spending How to empower engineering and finance to work together Cost allocation strategies to create accountability for cloud and container spend Strategies for rate discounts from cloud commitments When and how to implement automation of repetitive cost tasks How to empower engineering team action on cost efficiency

Nonlocal Theory of Material Media

Nonlocal Theory of Material Media PDF Author: D. Rogula
Publisher: Springer
ISBN: 3709128900
Category : Science
Languages : en
Pages : 278

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Book Description