The ITSM Iron Triangle

The ITSM Iron Triangle PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849283184
Category : Computers
Languages : en
Pages : 188

Get Book

Book Description
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs. You will understand: your colleagues and how to obtain their commitment to your objective how to communicate your goals in a way that will enthuse others how to build your own credibility some of the pitfalls to avoid when dealing with leadership, peers and subordinates how to encourage others across the organisation to take ownership of aspects of the process the difference between 'knowledge' and 'solutions' who your clients are and how to ensure they are happy the importance of communicating the 'Why', as well as the 'What' and the 'How' the importance of measuring and communicating your successes!

The ITSM Iron Triangle

The ITSM Iron Triangle PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849283184
Category : Computers
Languages : en
Pages : 188

View

Book Description
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs. You will understand: your colleagues and how to obtain their commitment to your objective how to communicate your goals in a way that will enthuse others how to build your own credibility some of the pitfalls to avoid when dealing with leadership, peers and subordinates how to encourage others across the organisation to take ownership of aspects of the process the difference between 'knowledge' and 'solutions' who your clients are and how to ensure they are happy the importance of communicating the 'Why', as well as the 'What' and the 'How' the importance of measuring and communicating your successes!

The ITSM Iron Triangle

The ITSM Iron Triangle PDF Author: It Governance
Publisher: It Governance Pub
ISBN: 9781849283175
Category : Business & Economics
Languages : en
Pages : 196

View

Book Description
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization s particular needs. You will understand: - your colleagues and how to obtain their commitment to your objective - how to communicate your goals in a way that will enthuse others - how to build your own credibility - some of the pitfalls to avoid when dealing with leadership, peers and subordinates - how to encourage others across the organization to take ownership of aspects of the process - the difference between knowledge and solutions - who your clients are and how to ensure they are happy - the importance of communicating the Why, as well as the What and the How - the importance of measuring and communicating your successes!

The ITSM Iron Triangle Incidents, Changes and Problems

The ITSM Iron Triangle Incidents, Changes and Problems PDF Author: Daniel McLean
Publisher:
ISBN:
Category :
Languages : en
Pages :

View

Book Description
When your project is people-dependent, how do you get their buy-in? Attitudes and behavior are the biggest barriers to making changes within organisations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls? Meet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn't fix. Will Chris go the way of previous project managers and be 'given the opportunity to be more successful elsewhere' - or will Chris deliver the objectives and impress company leadership? Find the keys For this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from the successes - and mistakes - as you join in the search for workable solutions and attempts to bring colleagues and superiors on board. Unlock the secrets This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs. You will understand: your colleagues and how to obtain their commitment to your objective how to communicate your goals in a way that will enthuse others how to build your own credibility some of the pitfalls to avoid when dealing with leadership, peers and subordinates how to encourage others across the organisation to take ownership of aspects of the process the difference between 'knowledge' and 'solutions' who your clients are and how to ensure they are happy the importance of communicating the 'Why', as well as the 'What' and the 'How' the importance of measuring and communicating your successes! "

Release and Deployment: An ITSM narrative

Release and Deployment: An ITSM narrative PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849287783
Category : Computers
Languages : en
Pages : 180

View

Book Description
Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification. In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form. Product overview Chris has got a new job as a release manager – but he's struggling. Parachuted into a large company to fix its release & deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination. How can he pacify his new colleagues, avoid getting fired and get the job done? Lessons from real projects in a narrative format This latest ITSM narrative from Daniel Mclean explains the common pitfalls of release & deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organisational structures and changing management objectives. About the author Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice. Daniel McLean’s other ITSM narrative accounts are also available from IT Governance.

Integrated Measurement - KPIs and Metrics for ITSM

Integrated Measurement - KPIs and Metrics for ITSM PDF Author: Daniel McLean
Publisher: IT Governance Publishing
ISBN: 1849284865
Category : COMPUTERS
Languages : en
Pages : 175

View

Book Description
Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the author’s own experience and real third party accounts.

Catalogs, Services and Portfolios

Catalogs, Services and Portfolios PDF Author: Daniel McLean
Publisher: IT Governance Publishing
ISBN: 1849285683
Category : COMPUTERS
Languages : en
Pages : 191

View

Book Description
Based on the real-life experiences of the author and other ITSM professionals, Catalogs, Services and Portfolios – an ITSM success story is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. The ‘tips that would have helped Chris’ sections are packed with helpful advice for anyone facing similar challenges.

No One of Us is as Strong as All of Us

No One of Us is as Strong as All of Us PDF Author: Daniel McLean
Publisher: IT Governance Ltd
ISBN: 1849284121
Category : Electronic books
Languages : en
Pages : 189

View

Book Description
The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.

Availability and Capacity Management in the Cloud

Availability and Capacity Management in the Cloud PDF Author: Daniel McLean
Publisher: IT Governance Publishing
ISBN: 1849285519
Category : COMPUTERS
Languages : en
Pages : 157

View

Book Description
In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects.

Perspectives on Contemporary Professional Work

Perspectives on Contemporary Professional Work PDF Author: Adrian Wilkinson
Publisher: Edward Elgar Publishing
ISBN: 1783475587
Category : Business & Economics
Languages : en
Pages : 400

View

Book Description
How is the world of professions and professional work changing? This book offers both an overview of current debates surrounding the nature of professional work, and the implications for change brought about by the managerialist agenda. The relationships professionals have with their organizations are variable, indeterminate and uncertain, and there is still debate over the ways in which these should be characterized and theorized. The contributors discuss these implications with topics including hybrid organizations and hybrid professionalism; the changing nature of professional and managerial work; profession and identity; and the emergence of HRM as a new managerial profession. This book will be of interest to academics and postgraduate students seeking a comparative study on contemporary professional work. It will also be of use to a number of practitioners, namely human resource managers, looking for ways in which to approach the changing professional world.

No One of Us is as Strong as All of Us

No One of Us is as Strong as All of Us PDF Author: Daniel McLean
Publisher: It Governance Pub
ISBN: 9781849283861
Category : Business & Economics
Languages : en
Pages : 192

View

Book Description
Fresh from tackling incidents, changes and problems in The ITSM Iron Triangle, Chris is back in this fantastic follow-up title. High-performing IT organizations know success is more dependent on transforming behaviors than on the state of their technology. They've learned how to change behaviors as effectively as they change technology. Your success depends on mastering the toughest task in business - transforming people's behavior. This innovative fictionalized narrative builds on real-life experiences of people just like you and the daily ITSM challenges you encounter. See how they: Dealt with situations where being right didn't mean success Survived management pressure as others were fired around them Built credibility in the face of doubt and mistrust from their peers Separated good advice from bad. Read the book to learn from their mistakes and replicate their successes! This book, '... ensures we understand the interpersonal aspects often overlooked as we focus on design and implementation of new tools and processes rather than change in behavior ... The use of a story to illustrate both ITIL process basics and the inherent implementation challenges makes this a powerful but quick, easy read.' (Susan Schellhase, itSMF USA member) This book will transform your career! About the author Daniel McLean has more than 20 years' IT experience. His consultancy focuses on turning ITSM best practices into practical operational success. Daniel was a peer reviewer during the development of the OGC ITIL v3 Service Strategy element of the ITIL framework. He is the author of The ITSM Iron Triangle: Incidents, Changes and Problems and holds many honors in IT and related areas."