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Author: Moritz Merkle
Publisher: Springer Nature
ISBN: 3658344407
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Author: Moritz Merkle
Publisher: Springer Nature
ISBN: 3658344407
Category : Business & Economics
Languages : en
Pages : 232
Get Book
Book Description
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1522580611
Category : Technology & Engineering
Languages : en
Pages : 1566
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Book Description
Through expanded intelligence, the use of robotics has fundamentally transformed the business industry. Providing successful techniques in robotic design allows for increased autonomous mobility, which leads to a greater productivity and production level. Rapid Automation: Concepts, Methodologies, Tools, and Applications provides innovative insights into the state-of-the-art technologies in the design and development of robotics and their real-world applications in business processes. Highlighting a range of topics such as workflow automation tools, human-computer interaction, and swarm robotics, this multi-volume book is ideally designed for computer engineers, business managers, robotic developers, business and IT professionals, academicians, and researchers.
Author: Zhang, Dan
Publisher: IGI Global
ISBN: 1522552774
Category : Technology & Engineering
Languages : en
Pages : 341
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Book Description
Through expanded intelligence, the use of robotics has fundamentally transformed a variety of fields, including manufacturing, aerospace, medical, social services, and agriculture. Providing successful techniques in robotic design allows for increased autonomous mobility, which leads to a greater productivity level. Novel Design and Applications of Robotics Technologies provides innovative insights into the state-of-the-art technologies in the design and development of robotic technologies and their real-world applications. The content within this publication represents the work of interactive learning, microrobot swarms, and service robots. It is a vital reference source for computer engineers, robotic developers, IT professionals, academicians, and researchers seeking coverage on topics centered on the application of robotics to perform tasks in various disciplines.
Author: Ceccarelli, Marco
Publisher: IGI Global
ISBN: 1466602929
Category : Technology & Engineering
Languages : en
Pages : 442
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Book Description
"This book offers the latest research within the field of service robotics, using a mixture of case studies, research, and future direction in this burgeoning field of technology"--
Author:
Publisher: BoD – Books on Demand
ISBN: 1789844282
Category : Technology & Engineering
Languages : en
Pages : 164
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Book Description
We feel the impact of robots on our lives more and more every day. Service robots constitute the broadest and the most exciting applications in this field, such as; personal care and assistance, agriculture, logistics, mobility, medical, and defense-oriented robots. Since service robotics contains many different types of robots, the variety of problems to be solved is also large. Many popular robotic problems, ranging from mechanism design to simultaneous localization and mapping (SLAM), from motion planning to system security, can be examined in this context. You will find various examples and solutions for this critical area of robotics in this book. We hope that researchers interested in the subject will benefit from this book.
Author: Karsten Berns
Publisher: Springer Science & Business Media
ISBN: 383489334X
Category : Technology & Engineering
Languages : en
Pages : 283
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Book Description
The economic potential of autonomous mobile robots will increase tremendously during the next years. Service robots such as cleaning machines and inspection or assistance robots will bring us great support in our daily lives. This textbook provides an introduction to the methods of controlling these robotic systems. Starting from mobile robot kinematics, the reader receives a systematic overview of the basic problems as well as methods and algorithms used for solving them. Localisation, object recognition, map building, navigation and control architectures for autonomous vehicles will be discussed in detail. In conclusion, a survey of specific service robot applications is included as well. This book is a very useful introduction to mobile robotics for beginners as well as advanced students and engineers.
Author: Stanislav Ivanov
Publisher: Emerald Group Publishing
ISBN: 1787566897
Category : Business & Economics
Languages : en
Pages : 361
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Book Description
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Author: Marco Hutter
Publisher: Springer
ISBN: 3319673610
Category : Technology & Engineering
Languages : en
Pages : 715
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Book Description
This book contains the proceedings of the 11th FSR (Field and Service Robotics), which is the leading single-track conference on applications of robotics in challenging environments. This conference was held in Zurich, Switzerland from 12-15 September 2017. The book contains 45 full-length, peer-reviewed papers organized into a variety of topics: Control, Computer Vision, Inspection, Machine Learning, Mapping, Navigation and Planning, and Systems and Tools. The goal of the book and the conference is to report and encourage the development and experimental evaluation of field and service robots, and to generate a vibrant exchange and discussion in the community. Field robots are non-factory robots, typically mobile, that operate in complex and dynamic environments: on the ground (Earth or other planets), under the ground, underwater, in the air or in space. Service robots are those that work closely with humans to help them with their lives. The first FSR was held in Canberra, Australia, in 1997. Since that first meeting, FSR has been held roughly every two years, cycling through Asia, Americas, and Europe.
Author: Rolf Dieter Schraft
Publisher: CRC Press
ISBN: 1439864047
Category : Technology & Engineering
Languages : en
Pages : 228
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Book Description
The copious photographs in this book lavishly illustrate the current and future applications for robots in a wide scope of fields such as entertainment, medicine, space exploration, underwater navigation, and many more. Everyone from professional roboticists to amateur robot and technology enthusiasts will find this book fascinating.
Author: Antonio Neves
Publisher: BoD – Books on Demand
ISBN: 9535137220
Category : Technology & Engineering
Languages : en
Pages : 176
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Book Description
The idea of using robots in our daily lives was an inspiring research in the field of robotics during the last decades. Service robots can be found nowadays in warehouses, hospitals, retail stores, city streets, and industrial parks or as personal assistants. The effort on the development of these robots is confirmed by the amount of money invested in projects and companies, the creation on new start-ups worldwide, and, not less important, the quantity and quality of the manuscripts published in journals and conferences worldwide. This book is an outcome of research done by several researchers who have highly contributed to the field of service robots. The main goal of this book is to present the recent advances in the field of service robots.
