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Service Management Made Simple

Service Management Made Simple PDF Author: Gregory J. Marchand
Publisher: Createspace Independent Pub
ISBN: 9781466214422
Category : Business & Economics
Languages : en
Pages : 220

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Book Description
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.