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Author: Catherine Needham
Publisher: Policy Press
ISBN: 1847427596
Category : Political Science
Languages : en
Pages : 215
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Book Description
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Author: Catherine Needham
Publisher: Policy Press
ISBN: 1847427596
Category : Political Science
Languages : en
Pages : 215
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Book Description
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Author: Charles Leadbeater
Publisher: Demos
ISBN: 1841801224
Category : Administrative agencies
Languages : en
Pages : 100
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Book Description
Personalisation can be likened to privatisation of state-owned utilities in the 1980s - a big idea with the potential to transform the public sector. The Prime Minister has promised personalised public services in a series of recent speeches. This pamphlet argues that offering personalised education and health services will increase people's expectations and create a demand-led pressure for reform. Charles Leadbeater believes that if government is serious about personalisation, public sector bodies should regard this promise as a big challenge to the way they currently operate. He explains how personalisation go beyond a simple consumer model to actually involving users in their design and delivery of the next generation of services. Charles Leadbeater is an author, consultant and government adviser. This report was produced as part of a Demos project on personalisation with the Innovation Unit of the Department for Education and Skills
Author: OECD
Publisher: OECD Publishing
ISBN: 926432531X
Category :
Languages : en
Pages : 179
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Book Description
Despite strong economic performance and significant governance reforms over the past few decades, Lithuania has a higher share of its population at-risk-of poverty than other EU countries, with some people more at risk than others, particularly people with multiple and complex needs in vulnerable situations who tend to rely more on public services.
Author: Peter Beresford
Publisher: Policy Press
ISBN: 1447316142
Category : Social Science
Languages : en
Pages : 100
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Book Description
Personalization has become a social policy buzzword in the twenty-first century as many organizations move steadily away from one-size-fits-all models of service. In this provocative book, Peter Beresford is joined by other top academics to challenge the personalization agenda. Although critical of one-size-fits-all approaches, they contend that personalization turns service users into consumers who are shopping in a care market. This does not facilitate better attunement to user needs, they argue, but an increased commodification of care that actually channels large profits toward a decreasing number of providers at the expense of service quality. A timely debate in an era when public programs are deeply embattled, Personalisation is a careful work of critical policy assessment.
Author: Nigel Keohane
Publisher:
ISBN: 9781903447772
Category : Customer relations
Languages : en
Pages : 126
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Book Description
Author: Tony L. Doherty
Publisher: Routledge
ISBN: 1134578156
Category : Business & Economics
Languages : en
Pages : 785
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Book Description
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Author: Stephen P. Osborne
Publisher: Edward Elgar Publishing
ISBN: 1849809755
Category : Business & Economics
Languages : en
Pages : 609
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Book Description
Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.
Author: Needham, Catherine
Publisher: Policy Press
ISBN: 1447319222
Category : Medical
Languages : en
Pages : 232
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Book Description
Social service agencies in the United Kingdom are increasingly under pressure to provide personalized care, even as the larger climate of austerity puts pressure on their resources. Increasingly, this means that community-based organizations of five or fewer staff members--known as microenterprises--are being asked to handle work that was formerly the province of much larger providers. In part, this is rooted in the assumption that small organizations can be more innovative and responsive. This book tests that assumption, analyzing the work of care organizations with a specific focus on size and how it affects personalization and the quality of care.
Author: Miriam Lips
Publisher:
ISBN: 9789058501219
Category : Electronic commerce
Languages : en
Pages : 206
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Book Description
Author: Gregory Ferrell Lowe
Publisher:
ISBN:
Category : Technology & Engineering
Languages : en
Pages : 274
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Book Description
The core challenge facing public service broadcasting today is the transition to public service media. This understanding characterised discourse among participants in the RIPE@2006 conference in the Netherlands, the theme of which was Public Service Broadcasting in the Multimedia Environment: Programmes and Platforms. The contributors in this volume focus attention on issues of strategic concern and tactical importance in addressing the core challenge. A defining ... Etc.
