Author: Learning Solutions E.A.
Publisher: Van Haren
ISBN: 940180673X
Category : Education
Languages : en
Pages : 250
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Book Description
ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Author: Claire Agutter
Publisher:
ISBN:
Category : ITIL (Information technology management standard)
Languages : en
Pages : 0
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Book Description
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.
Author: Van Haren Publishing
Publisher:
ISBN: 9789401806725
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
'ITIL(R) 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Author: Claire Agutter
Publisher: IT Governance Ltd
ISBN: 1787783529
Category : Computers
Languages : en
Pages : 270
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Book Description
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.
Author: Axelos
Publisher:
ISBN: 9780113316380
Category : Electronic books
Languages : en
Pages :
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Book Description
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
Author: Axelos
Publisher: Tso, the Stationery Office
ISBN: 9780113316366
Category :
Languages : en
Pages : 228
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Book Description
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
Author: Alan Calder
Publisher:
ISBN: 9781849289108
Category :
Languages : de
Pages : 88
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Book Description
Schützen Sie die Informationen Ihrer Organisation mit ISO27001:2013 Informationen gehören zu den wichtigsten Ressourcen Ihrer Organisation und ihre Sicherheit ist überlebenswichtig für Ihr Geschäft. Dieser praktische Taschenführer bietet einen grundlegenden Überblick über die beiden wichtigsten Informationssicherheitsstandards mit den formalen Anforderungen (ISO27001:2013) zum Erstellen eines Informationssicherheit-Managementsystems (ISMS) sowie Empfehlungen zu besten Verfahren (ISO27002:2013) für alle jenen, die dieses Einführen, Umsetzen oder Verwalten müssen. Ein auf der Norm ISO27001/ISO27002 basierendes ISMS bietet zahlreiche Vorteile: Verbessern Sie Ihre Effizienz durch Informationssicherheitssysteme und vorgehensweisen, dank derer Sie sich auf ihr Kerngeschäft konzentrieren können Schützen Sie Ihre Informationswerte vor einer Reihe von Cyber-Bedrohungen, krimineller Aktivitäten, Gefährdungen durch Insider und Systemausfälle Managen Sie Ihre Risiken systematisch und erstellen Sie Pläne zum Beseitigen oder Verringern von Cyber-Bedrohungen Erkennen Sie Bedrohungen oder Prozessfehler eher und beheben Sie sie schneller Der nächste Schritt zur Zertifizierung? Sie können einen unabhängigen Audit Ihres ISMS anhand der Spezifikationen der Norm ISO27001 vornehmen lassen und, wenn dieser die Konformität Ihres ISMS bestätigt, unter Umständen einen akkreditierte Zertifizierung erhalten. Wir veröffentlichen eine Reihe von Toolkits und Büchern zum Thema ISMS (wie "Nine Steps to Success“), die Sie dabei unterstützen. Inhalt Die ISO/IEC 27000 Familie von Informationssicherheitsstandards; Hintergrund der Normen; Unterschied Spezifikation - Leitfaden; Zertifizierungsprozess; Die ISMS und ISO27001; Überblick über ISO/IEC 27001:2013; Überblick über ISO/IEC 27002:2013; Dokumente und Aufzeichnungen; Führungsverantwortung; Prozessansatz und PDCA-Zyklus; Kontext, Politik und Anwendungsbereich; Risikobeurteilung; Die Erklärung zur Anwendbarkeit; Umsetzung; Überprüfung und Handeln; Managementprüfung; ISO27001 Anhang A; Über den Autor Alan Calder ist Gründer und Vorstandsvorsitzender der IT Governance Ltd, ein Informations-, Analyse- und Beratungsunternehmen, das Unternehmen bei der Verwaltung von IT-Governance-, Risikomanagement-, Compliance- und Informationssicherheitsfragen unterstützt. Er verfügt über eine langjährige Erfahrung im Senior Management im privaten und öffentlichen Sektor. Dieser praktische Taschenführer bietet einen grundlegenden Übe...
Author: AXELOS
Publisher:
ISBN: 9780113316861
Category :
Languages : en
Pages :
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Book Description
The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
Author: AXELOS
Publisher:
ISBN: 9780113316854
Category :
Languages : en
Pages :
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Book Description
The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316328); Managing professional: drive stakeholder value (ISBN 978011331366); Managing professional: high-velocity IT (ISBN 9780113316403); Managing professional: direct, plan and improve (ISBN 9780113316441); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316489); ITIL foundation (4th ed) (ISBN 9780113316076). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
