ITIL V3 foundation handbook PDF Download
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Author: Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113311972
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Author: Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113311972
Category : Business & Economics
Languages : en
Pages : 196
Get Book
Book Description
A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Author: Simon Adams
Publisher:
ISBN: 9780113311712
Category : Computer networks
Languages : en
Pages : 0
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Book Description
Author:
Publisher: Stationery Office Books (TSO)
ISBN: 9780113311989
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
"Pocketbook from the official publisher of ITIL"--Cover.
Author: Ashley Hanna
Publisher:
ISBN: 9780113311705
Category :
Languages : en
Pages :
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Book Description
A reference revision guide that helps students sitting the ITIL V3 Foundation Exam. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. It contains a glossary of syllabus definitions.
Author: Stationery Office (Great Britain)
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 628
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Book Description
![Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook [pack Of 10] PDF](https://books.google.com/books/content/images/frontcover/h-lkNAEACAAJ?fife=w80-h100)
Author: Alison Cartlidge
Publisher:
ISBN: 9780113312719
Category :
Languages : en
Pages : 142
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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Author: Ernest Brewster
Publisher: BCS, The Chartered Institute
ISBN: 1906124434
Category : Business & Economics
Languages : en
Pages : 217
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Book Description
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087539789
Category : Education
Languages : en
Pages : 194
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Book Description
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Author: Hu, Wen-Chen
Publisher: IGI Global
ISBN: 146661840X
Category : Business & Economics
Languages : en
Pages : 496
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Book Description
"This book focuses on information technology using sustainable green computing to reduce energy and resources used"--Provided by publisher.
Author: itSMF Foundation
Publisher:
ISBN: 9780113314706
Category :
Languages : de
Pages : 364
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Book Description
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
