IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition PDF Download
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Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807027
Category : Education
Languages : en
Pages : 75
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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807027
Category : Education
Languages : en
Pages : 75
Get Book
Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087531966
Category : Education
Languages : en
Pages : 214
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Book Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087530811
Category : Education
Languages : en
Pages : 238
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Book Description
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Author: Dolf van der Haven
Publisher:
ISBN: 9781912651603
Category :
Languages : en
Pages : 0
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Book Description
Author: Leo van Selm
Publisher: Van Haren
ISBN: 9087538235
Category : Education
Languages : fr
Pages : 253
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Book Description
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Author: David Clifford
Publisher: IT Governance Ltd
ISBN: 9781849280457
Category : Computer service industry
Languages : en
Pages : 0
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Book Description
This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001.
Author: Jenny Dugmore
Publisher: British Standards Institution
ISBN: 9780580728464
Category : Information technology
Languages : en
Pages : 234
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Book Description
Management, Computers, Computer networks, Management operations, Management techniques, Data processing, IT and Information Management: IT Service Management
Author: British Standards Institute Staff
Publisher:
ISBN: 9780580783678
Category :
Languages : en
Pages : 52
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Book Description
Management, Computers, Computer networks, Management operations, Management techniques, Consumer-supplier relations, Conformity, Data processing
Author: Van Haren Publishing
Publisher: Van Haren Pub
ISBN: 9789077212899
Category : Business & Economics
Languages : it
Pages : 77
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Book Description
This is a new edition of a title previously published as "BSI5000: a pocket guide". Italian edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)
Author: British Standards Institute Staff
Publisher:
ISBN: 9780580775451
Category :
Languages : en
Pages : 38
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Book Description
Management, Computers, Computer networks, Management operations, Management techniques, Consumer-supplier relations, Conformity, Data processing
