ISO/IEC 20000-1:2011 - A Pocket Guide PDF Download
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Author: Mart Rovers
Publisher: Van Haren
ISBN: 9087536828
Category : Education
Languages : en
Pages : 162
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Book Description
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Author: Mart Rovers
Publisher: Van Haren
ISBN: 9087536828
Category : Education
Languages : en
Pages : 162
Get Book
Book Description
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Author: Mart Rovers
Publisher: Van Haren
ISBN: 9087537263
Category : Education
Languages : en
Pages : 177
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Book Description
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.
Author: Van Haren Publishing
Publisher: Van Haren Pub
ISBN: 9789077212899
Category : Business & Economics
Languages : it
Pages : 77
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Book Description
This is a new edition of a title previously published as "BSI5000: a pocket guide". Italian edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)
Author: Alan Calder
Publisher:
ISBN: 9781787781702
Category :
Languages : en
Pages :
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Book Description
Author: Alan Calder
Publisher: IT Governance Ltd
ISBN: 1787781690
Category : Business & Economics
Languages : en
Pages : 42
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Book Description
This useful pocket guide is an ideal introduction for those wanting to understand more about ISO 38500. It describes the scope, application and objectives of the Standard and outlines its six core principles.
Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807027
Category : Education
Languages : en
Pages : 75
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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Michael Kunas
Publisher: Itgp
ISBN: 1849281939
Category : Computer service industry
Languages : en
Pages : 100
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Book Description
ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.
Author: Erik Brynjolfsson
Publisher: MIT Press
ISBN: 0262258072
Category : Business & Economics
Languages : en
Pages : 175
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Book Description
Two experts on the information economy explore the true economic value of technology and innovation. A wave of business innovation is driving the productivity resurgence in the U.S. economy. In Wired for Innovation, Erik Brynjolfsson and Adam Saunders describe how information technology directly or indirectly created this productivity explosion, reversing decades of slow growth. They argue that the companies with the highest level of returns to their technology investment are doing more than just buying technology; they are inventing new forms of organizational capital to become digital organizations. These innovations include a cluster of organizational and business-process changes, including broader sharing of information, decentralized decision-making, linking pay and promotions to performance, pruning of non-core products and processes, and greater investments in training and education. Innovation continues through booms and busts. This book provides an essential guide for policy makers and economists who need to understand how information technology is transforming the economy and how it will create value in the coming decade.
Author: Nathan Harden
Publisher: Macmillan
ISBN: 1250013542
Category : Biography & Autobiography
Languages : en
Pages : 321
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Book Description
To glimpse America's future, one needs to look no further than its college campuses. Of those institutions, none holds more clout than Yale University, the hallowed "cradle of presidents." In Sex and God at Yale, recent graduate Nathan Harden undresses perversity among the Ivy and ideology gone wild as the upper echelon of academia is mired in nothing less than a full-fledged moral crisis. Three generations ago, William F. Buckley's classic God and Man at Yale, a critique of enforced liberalism at his alma mater, became a rallying cry of the conservative movement. Today Harden reveals how a loss of purpose, borne of extreme agendas and single-minded political correctness shielded under labels of "academic freedom," subverts the goals of higher education. Harden's provocative narrative highlights the implications of the controversial Sex Week on campus and the social elitism of the Yale "naked party" phenomenon. Going beyond mere sexual expose, Sex and God at Yale pulls the sheets off of institutional licentiousness and examines how his alma mater got to a point where: • During "Sex Week" at Yale, porn producers were allowed onto campus property to give demonstrations on sexual technique—and give out samples of their products. • An art student received departmental approval—before the ensuing media attention alerted the public and Yale alumni—for an art project in which she claimed to have used the blood and tissue from repeated self-induced miscarriages. • The university became the subject of a federal investigation for allegedly creating a hostile environment for women. Much more than this, Harden examines the inherent contradictions in the partisan politicizing of higher education. What does it say when Yale seeks to distance itself from its Divinity School roots while at the same time it hires a Muslim imam with no academic credentials to instruct students? When the same school that would not allow ROTC on its campus for decades invites a former Taliban spokesperson to study at the university? Or employs a professor who praised Hamas terrorists? As Harden asks: What sort of moral leadership can we expect from Yale's presidents and CEOs of tomorrow? Will the so-called "abortion artist" be leading the National Endowment for the Arts in twenty years? Will a future president be practicing moves he or she learned during Sex Week in the closet of the Oval Office? If tyrants tell little girls they aren't allowed to go to school, will an Ivy-educated Taliban emissary be the one to deliver the message? Sex and God at Yale is required reading for the parent of any college-bound student—and for anyone concerned about the direction of higher education in America and the implications it has for young students today and the leaders of tomorrow.
Author: Thomas Wuttke
Publisher: Van Haren
ISBN: 9087530161
Category : Education
Languages : en
Pages : 161
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Book Description
Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch.This pocket guide is based on the PMBOK® Guide Fifth Edition. It contains a summary of the PMBOK® Guide, to provide a quick introduction as well as a structured overview of this framework for project management. This pocket guide deals with the key issues and themes within project management and the PMBOK® Guide as follows: - Key terms and definitions in the project management profession- A short overview of the activities of PMI Inc., the organization and its standards: PMBOK® Guide, Standard for Project Portfolio Management, Standard for Program Management and other standards.- The essentials of the Project Lifecycle and Organization. - What are the key project management knowledge areas and processes? Main target Group for this pocket guide is anyone with an interest in understanding the PMBOK® Guide framework or a systematic approach for project management. The book is also very useful for members of a project management team in a project environment using the PMBOK® Guide as a shared reference. A complete but concise description of the PMBOK® Guide, for anyone involved in projects or project management, for only 15,95!
