Author: Waldemar Karwowski
Publisher: John Wiley & Sons
ISBN: 0470382414
Category : Technology & Engineering
Languages : en
Pages : 672
Get Book
Book Description
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Author: David Chadderton
Publisher: Routledge
ISBN: 1134376715
Category : Architecture
Languages : en
Pages : 399
Get Book
Book Description
This thoroughly up-dated fourth edition of David Chadderton's text provides study materials in the fields of construction, architectural, surveying and energy engineering.
Author: Brian Scanlon
Publisher: Thomas Telford
ISBN: 9780727713483
Category : Technology & Engineering
Languages : en
Pages : 136
Get Book
Book Description
This book provides guidelines on what should constitute marketing in an engineering environment and how its various aspects can be tackled from a practical standpoint. It is particularly relevant to those aspiring to positions in general management and fills an important gap in the training of professional engineers.
Author:
Publisher:
ISBN:
Category : Airports
Languages : en
Pages : 44
Get Book
Book Description
Author: Chandresh Agrawal
Publisher: Chandresh Agrawal
ISBN:
Category : Technology & Engineering
Languages : en
Pages : 512
Get Book
Book Description
SGN.The Ebook TNPSC-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Mechanical) Exam: Mechanical Engineering Subject Covers Various Similar Previous Years' Papers With Answers.
Author: Chandresh Agrawal
Publisher: Chandresh Agrawal
ISBN:
Category : Technology & Engineering
Languages : en
Pages : 712
Get Book
Book Description
SGN.The Ebook TNPSC-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Civil) Exam: Civil Engineering Subject Covers Various Similar Previous Years' Papers With Answers.
Author: Armando Fox
Publisher:
ISBN: 9780984881239
Category : Computers
Languages : en
Pages : 0
Get Book
Book Description
(NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.(NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.
Author:
Publisher:
ISBN:
Category : Consulting engineers
Languages : en
Pages : 28
Get Book
Book Description
Author: Weld Coxe
Publisher:
ISBN:
Category : Architectural services marketing
Languages : en
Pages : 328
Get Book
Book Description
Author: Glenn Hawkins
Publisher:
ISBN: 9780860226819
Category : Building
Languages : en
Pages : 222
Get Book
Book Description
