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Author: Darby Checketts
Publisher: Author's Choice Publishing
ISBN: 9781931741682
Category : Business & Economics
Languages : en
Pages : 174
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Book Description
Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is to strike with awe and wonder. Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the Power of WOW, which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care.
Author: Darby Checketts
Publisher: Author's Choice Publishing
ISBN: 9781931741682
Category : Business & Economics
Languages : en
Pages : 174
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Book Description
Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is to strike with awe and wonder. Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the Power of WOW, which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care.
Author: Donna Greiner
Publisher: Crown Currency
ISBN: 0307553957
Category : Business & Economics
Languages : en
Pages : 237
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Book Description
Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: ·Creating products/services tailored to your customers' needs ·Recognizing and rewarding your most profitable trophy customers ·Using three kinds of guarantees to build customer trust ·Turning first-time customers into frequent buyers ·And much more!
Author: Darby Checketts
Publisher: ReadHowYouWant.com
ISBN: 1427097933
Category :
Languages : en
Pages : 286
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Book Description
POSITIVE CONFLICT goes beyond handling workplace conflict; its premise is that conflict is often a sign that creative energy is about to be unleashed. There is positive power inside opposition, just as with the fusion of atoms. When opposing ideas are openly explored, a breakthrough in thinking can occur, which can reveal more comprehensive solutions. And the coming together of these once-opposing forces multiplies the potential for success. If we look past a win-lose mentality, we will see that the flip side of opposition is the opportunity for discovery and innovation. And in business today, we need leaders who can reconcile the seeming exclusivity of competing ideas and fuse them for new and better results.
Author: Darby Checketts
Publisher:
ISBN: 9780961817077
Category : Customer relations
Languages : en
Pages : 0
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Book Description
Author: Nagam Atthreya
Publisher: iUniverse
ISBN: 0595301010
Category : Corporate culture
Languages : en
Pages : 147
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Book Description
In poetic style, in novel, easy reading format, the author commends to the corporate personnel two reality-based cultures -- the stage culture and the spiritual culture. With these cultures, he deduces that role excellence becomes a joy and corporate well-being a certainty.
Author: Narayan Changder
Publisher: CHANGDER OUTLINE
ISBN:
Category : Antiques & Collectibles
Languages : en
Pages : 435
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Book Description
Unleash your managerial potential with "Business Management Mastery," the ultimate MCQ guide meticulously designed for business professionals, aspiring managers, and anyone passionate about mastering the intricacies of effective leadership. This comprehensive resource covers a diverse range of topics in Business Management, providing extensive Multiple-Choice Questions (MCQs), detailed explanations, practical scenarios, and essential strategies to ensure your success in managerial roles and career advancement. ?? Key Features: Diverse MCQ Bank: Immerse yourself in a vast collection of MCQs covering essential Business Management topics. From strategic planning and organizational behavior to financial management and marketing strategies, "Business Management Mastery" ensures comprehensive coverage, allowing you to strengthen your knowledge in key managerial areas. Thematic Organization: Navigate through the multifaceted world of Business Management with a thematic approach. Each section is dedicated to a specific aspect, providing a structured and holistic understanding of managerial principles and practices. Real-World Applications: Apply theoretical knowledge to practical scenarios with questions reflecting real-world applications of Business Management concepts. Develop the skills needed for effective decision-making, strategic planning, and leadership in diverse business environments. In-Depth Explanations: Understand the reasoning behind each answer with detailed explanations accompanying every MCQ. Our guide aims to enhance your conceptual clarity, ensuring you're not only memorizing but truly comprehending the principles of Business Management. Leadership Strategies: Benefit from expert strategies and tips designed to maximize your effectiveness as a leader. Learn how to navigate challenges, inspire teams, and contribute to the success of your organization. Digital Learning Convenience: Access your study materials anytime, anywhere with the digital edition available on the Google Play Bookstore. Embrace the flexibility of digital learning and seamlessly integrate your career development into your routine. ?? Why Choose "Business Management Mastery"? Career Advancement: Whether you're an aspiring manager or a seasoned professional, our guide prepares you for career advancement by covering a wide range of Business Management topics relevant to leadership roles. Practical Relevance: Emphasizing real-world applications, our guide equips you with the skills needed for effective decision-making, strategic planning, and leadership in today's dynamic business landscape. Digital Accessibility: Access your study materials on-the-go with the convenience of the digital edition available on the Google Play Bookstore. Stay updated with the latest trends and strategies in Business Management. ?? Keywords: Business Management, Leadership, MCQ Guide, Career Advancement, Real-World Applications, In-Depth Explanations, Leadership Strategies, Digital Learning, Google Play Bookstore. Empower your career with "Business Management Mastery." Download your digital copy today and embark on a journey of focused development, leadership mastery, and career success in the dynamic world of Business Management. 1 BUISENESS MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.1 Advertising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.2 Business Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 1.3 Business Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 1.4 Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 1.5 Employment Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 1.6 Financial Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 1.7 Inventory Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 1.8 Inventory management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 1.9 Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 1.10 Legal Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 1.11 Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 1.12 Market Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300 1.13 Merchandising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 1.14 Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380 1.15 Record Keeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387 1.16 Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397 1.17 Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439 1.18 Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
Author: John Harrington
Publisher: Rocky Nook, Inc.
ISBN: 1681982684
Category : Photography
Languages : en
Pages : 832
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Book Description
Author: Philip Kotler
Publisher: Simon and Schuster
ISBN: 0684844982
Category : Business & Economics
Languages : en
Pages : 272
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Book Description
Philip Kotler's name is synonymous with marketing. His textbooks have sold more than 3 million copies in 20 languages and are read as the marketing gospel in 58 countries. Now Kotler on Marketing offers his long-awaited, essential guide to marketing for managers, freshly written based on his phenomenally successful worldwide lectures on marketing for the new millennium. Through Kotler's profound insights you will quickly update your skills and knowledge of the new challenges and opportunities posed by hypercompetition, globalization, and the Internet. Here you will discover the latest thinking, concisely captured in eminently readable prose, on such hot new fields as database marketing, relationship marketing, high-tech marketing, global marketing, and marketing on the Internet. Here, too, you will find Kotler's savvy advice, which has so well served such corporate clients as AT&T, General Electric, Ford, IBM, Michelin, Merck, DuPont, and Bank of America. Perhaps most important, Kotler on Marketing can be read as a penetrating book-length discourse on the 14 questions asked most frequently by managers during the 20-year history of Kotler's worldwide lectures. You will gain a new understanding of such age-old conundrums as how to select the right market segments or how to compete against lower-price competitors. You will find a wealth of cutting-edge strategies and tactics that can be applied immediately to such 21st-century challenges as reducing the enormous cost of customer acquisition and keeping current customers loyal. If your marketing strategy isn't working, Kotler's treasury of revelations offers hundreds of ideas for revitalizing it. Spend a few hours today with the world's bestknown marketer and improve your marketing performance tomorrow.
Author: Darby Checketts
Publisher: You Can Bet Your Life on God
ISBN: 0983847002
Category : Religion
Languages : en
Pages : 120
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Book Description
Our busy world: There is a barrage of television commercials and internet inducements. We are all exposed to a wide diversity of popular ideologies, political agendas, economic pressures, and cultural viewpoints. In the end, we must each decide what to believe. We must choose the actions that will shape our destinies. As we act, we expect outcomes that will lead to happiness and success. The grand decision: The biggest decision we make is whether to go with the flow of the society around us or to look to some higher purpose to guide us. We have the opportunity to include God in the conversation and to trust in His plan. As we believe in God, we must also determine that we actually believe God. A divine design: As we discover the truths of our existence, we recognize the reality of a divine design that influences our lives. Faith enters in and our sense of purpose grows stronger.--Back cover.
Author: Vincent P. Magnini
Publisher: Business Expert Press
ISBN: 1631571036
Category : Business & Economics
Languages : en
Pages : 180
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Book Description
Modern consumers are being bombarded with in-formation from every angle. They can’t handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full attention, firms must find ways to surprise consumers dur-ing transactions; that is, firms must spawn mental script deviations for them. Research indicates that these script deviations can cement consumer loyalty. This book details how to create a surprise culture in a service firm. Because a consumer can only be “surprised” by a given tactic one time and surprise ideas can be copied by competitors, a firm with a culture that generates and implements a constant stream of surprise tactics is one that has the higher edge in achieving success in the modern envi-ronment of information overload.
