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Author: Jonathan M. Tisch
Publisher: John Wiley & Sons
ISBN: 0470134097
Category : Business & Economics
Languages : en
Pages : 272
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Book Description
Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!" —David Neeleman, founder and CEO, JetBlue Airways Corporation "If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." —Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more." —Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition." —Tiki Barber
Author: Jonathan M. Tisch
Publisher: John Wiley & Sons
ISBN: 0470134097
Category : Business & Economics
Languages : en
Pages : 272
Get Book
Book Description
Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!" —David Neeleman, founder and CEO, JetBlue Airways Corporation "If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." —Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more." —Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition." —Tiki Barber
Author: Jonathan M. Tisch
Publisher: John Wiley & Sons
ISBN: 0470043555
Category : Business & Economics
Languages : en
Pages : 272
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Book Description
Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!" —David Neeleman, founder and CEO, JetBlue Airways Corporation "If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." —Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more." —Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition." —Tiki Barber
Author: Joan Sewell
Publisher: Harmony
ISBN: 0767927214
Category : Health & Fitness
Languages : en
Pages : 226
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Book Description
“If I had a choice between having sex and reading a good book, the book wins. I notice I put in the adjective ‘good’—and that leaves me wondering if I’m not trying to put a better face on things. I still want people to read this and think, ‘Well, of course. If it’s a good book.’ But my boyfriend—the man I would eventually marry—would take even bad sex over a good book.” --From I’d Rather Eat Chocolate Joan is hardly ever in the mood. Kip is always in the mood. Does that sound like any couple you know? Joan Sewell is a funny, brave new writer who dares to reveal that sex in her house does not look anything like the sex you see in movies. When she learns that her husband, Kip, would have sex five or six times a week if he could have as much sex as he wanted (compared to her once or twice a month), Joan decides she’d better pluck up her sex drive before she ends up on the fast track to divorce court. I’d Rather Eat Chocolate is the witty, provocative chronicle of her search for a lift to her libido and what happens when none of the expert advice works. First she tries sexy underwear—until her husband realizes she is cheating on her thongs by wearing cotton panties. Then she reads that for stressed-out wives, a husband who does housework is the ultimate aphrodisiac—until she realizes that she is actually the slob in the relationship and the mess hasn’t decreased Kip’s sex drive any. When she reads John Gray’s advice to women to offer “quickies” if their husbands want sex and they are not in the mood, Joan realizes that this is the ultimate male trump card so she can never again say no to sex. Her fantasies begin to involve smothering John Gray with a pillow. Joan Sewell is scrappy, fearless, and hilarious, the “I Love Lucy” of low libido. Her memoir is laugh-out-loud funny. But it has a serious vein, too. How Joan and Kip work it out, and what they do when they “do it,” will give every woman hope that she can be true to herself and have a happy marriage.
Author: Jonathan M. Tisch
Publisher: John Wiley & Sons
ISBN: 0471652822
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
Praise for The Power of We "In The Power of We, Jonathan Tisch reminds us again that working together still yields the best results. Jon has spent a lifetime mobilizing people and organizations to get a job done in business and in civic service. His experience, optimism, intelligence, and common sense are reflected in this fresh look at the rewards of partnerships." -President Bill Clinton "The Power of We offers a clear and compelling lesson in how today's business leaders can create new synergies and gain competitive advantage by learning how to partner successfully." -Kenneth I. Chenault, Chairman and CEO, American Express Company "Jon Tisch has lived the strategy he describes in The Power of We, and now this extraordinary man and successful leader shares his strategy with us. Building partnerships at all levels-social, intellectual, and political, as well as entrepreneurial-will be one of the keys to progress in the coming decades. Jon Tisch provides a road map for those who grasp that reality." -John Sexton, President, New York University "Being a leader requires vision, focus, and influence. Jonathan Tisch has exhibited all three in this great body of work about what it takes to be a partner and something bigger than yourself. The Power of We is a must read." -Pat Riley, President, the Miami HEAT
Author: Pamela Moore
Publisher: Harper Collins
ISBN: 0062246925
Category : Fiction
Languages : en
Pages : 221
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Book Description
“A gem of adolescent disaffection featuring a Holden Caulfield-like heroine.” — Vogue.com “Once I started reading it, I didn’t want to stop. . . . If your all-time favorite books include works of young-adult fiction (like Catcher), I strongly urge you to take a look." — USA Today/Pop Candy A riveting coming-of-age story, Chocolates for Breakfast became an international sensation upon its initial publication in 1956, and still stands out as a shocking and moving account of the way teenagers collide, often disastrously, against love and sex for the first time. This edition includes an introduction by author Emma Straub. Courtney Farrell is a disaffected, sexually precocious fifteen-year-old. She splits her time between Manhattan, where her father works in publishing, and Los Angeles, where her mother is a still-beautiful Hollywood actress. After a boarding-school crush on a female teacher ends badly, Courtney sets out to learn everything fast. Her first drink is a very dry martini, and her first kiss the beginning of a full-blown love affair with an older man.
Author: Jordan Reid
Publisher: Running Press Adult
ISBN: 0762453044
Category : Family & Relationships
Languages : en
Pages : 194
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Book Description
Drawn from her blog of the same name, this entertaining guide, which is part memoir, part-commiseration, and part how-to, shows new moms how to care for themselves post-partum to feel a little more like their glam former selves, while still being the best mommy they can be. Original.
Author: Joanne Harris
Publisher: Anchor Canada
ISBN: 0385674732
Category : Fiction
Languages : en
Pages : 320
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Book Description
When the exotic stranger Vianne Rocher arrives in the old French village of Lansquenet and opens a chocolate boutique called “La Celeste Praline” directly across the square from the church, Father Reynaud identifies her as a serious danger to his flock. It is the beginning of Lent: the traditional season of self-denial. The priest says she’ll be out of business by Easter. To make matters worse, Vianne does not go to church and has a penchant for superstition. Like her mother, she can read Tarot cards. But she begins to win over customers with her smiles, her intuition for everyone’s favourites, and her delightful confections. Her shop provides a place, too, for secrets to be whispered, grievances aired. She begins to shake up the rigid morality of the community. Vianne’s plans for an Easter Chocolate Festival divide the whole community. Can the solemnity of the Church compare with the pagan passion of a chocolate éclair? For the first time, here is a novel in which chocolate enjoys its true importance, emerging as an agent of transformation. Rich, clever, and mischievous, reminiscent of a folk tale or fable, this is a triumphant read with a memorable character at its heart. Says Harris: “You might see [Vianne] as an archetype or a mythical figure. I prefer to see her as the lone gunslinger who blows into the town, has a showdown with the man in the black hat, then moves on relentless. But on another level she is a perfectly real person with real insecurities and a very human desire for love and acceptance. Her qualities too - kindness, love, tolerance - are very human.” Vianne and her young daughter Anouk, come into town on Shrove Tuesday. “Carnivals make us uneasy,” says Harris, “because of what they represent: the residual memory of blood sacrifice (it is after all from the word "carne" that the term arises), of pagan celebration. And they represent a loss of inhibition; carnival time is a time at which almost anything is possible.” The book became an international best-seller, and was optioned to film quickly. The Oscar-nominated movie, with its star-studded cast including Juliette Binoche (The English Patient) and Judi Dench (Shakespeare in Love), was directed by Lasse Hallstrom, whose previous film The Cider House Rules (based on a John Irving novel) also looks at issues of community and moral standards, though in a less lighthearted vein. The idea for the book came from a comment her husband made one day while he was immersed in a football game on TV. “It was a throwaway comment, designed to annoy and it did. It was along the lines of...Chocolate is to women what football is to men…” The idea stuck, and Harris began thinking that “people have these conflicting feelings about chocolate, and that a lot of people who have very little else in common relate to chocolate in more or less the same kind of way. It became a kind of challenge to see exactly how much of a story I could get which was uniquely centred around chocolate.” Rich with metaphor and gorgeous writing...sit back and gorge yourself on Chocolat.
Author: Robert Cormier
Publisher: Knopf Books for Young Readers
ISBN: 0307834298
Category : Young Adult Fiction
Languages : en
Pages : 195
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Book Description
One of the most controversial YA novels of all time, The Chocolate War is a modern masterpiece that speaks to fans of S. E. Hinton’s The Outsiders and John Knowles’s A Separate Peace. After suffering rejection from seven major publishers, The Chocolate War made its debut in 1974, and quickly became a bestselling—and provocative—classic for young adults. This chilling portrait of an all-boys prep school casts an unflinching eye on the pitfalls of conformity and corruption in our most elite cultural institutions. “Masterfully structured and rich in theme; the action is well crafted, well timed, suspenseful.”—The New York Times Book Review “The characterizations of all the boys are superb.”—School Library Journal, starred review “Compellingly immediate. . . . Readers will respect the uncompromising ending.”—Kirkus Reviews, starred review An ALA Best Book for Young Adults A School Library Journal Best Book of the Year A Kirkus Reviews Editor’s Choice A New York Times Outstanding Book of the Year
Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1317134745
Category : Business & Economics
Languages : en
Pages : 298
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Book Description
Airlines willing to develop insight from foresight relating to the expected ’step phase changes’ will eventually improve their margins. However, the backward-looking airline, managed using old strategic levers and short-term metrics, will cease to exist, merge, shrink, become more dependent on government support, or become irrelevant. ’Management innovations’ are not going to deliver the required improvements; innovation within management is essential for airlines' survival. In Flying Ahead of the Airplane, Nawal Taneja analyzes global changes and thought-provoking scenarios to help airline executives adjust and adapt to the chaotic world. Drawing on his experience of real airline situations worldwide, the author concludes that there is a gulf between what executives are doing now and what they need to do to stay ahead of the curve. To close this gap, the author suggests that airline executives focus on just three relevant initiatives: a) aligning business and technology strategies, b) redesigning organization structures to centralize the role of the scheduling function, and c) developing relevant brands that integrate social networking technology. To support this third initiative, the book provides insights on branding from 20 fascinating non-aviation case studies from around the world. Flying Ahead of the Airplane will assist practitioners in airlines of every size to integrate future trends into their mainstream thinking and launch flexible business models to manage risk and compete effectively in the ’flattening world’.
Author: Judith Tarr
Publisher: Macmillan
ISBN: 9780812564662
Category : Fiction
Languages : en
Pages : 676
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Book Description
When a troubled housewife awakens one morning as a tavernkeeper in the Roman frontier town of Carnuntum around 170 A.D., she must face plague and war in order to survive and prosper in her new life.
