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Author: Andrew R. Thomas
Publisher: Prometheus Books
ISBN: 1615926593
Category : Political Science
Languages : en
Pages : 272
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Book Description
This frightening book explores the causes and cases of air rage that have resulted in crashes on commercial airlines. The author attempts to make readers aware of the scope of the problem and what can be done to solve it.
Author: Andrew R. Thomas
Publisher: Prometheus Books
ISBN: 1615926593
Category : Political Science
Languages : en
Pages : 272
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Book Description
This frightening book explores the causes and cases of air rage that have resulted in crashes on commercial airlines. The author attempts to make readers aware of the scope of the problem and what can be done to solve it.
Author: Angela Dahlberg
Publisher: Routledge
ISBN: 1351959980
Category : Transportation
Languages : en
Pages : 312
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Book Description
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181069
Category : Psychology
Languages : en
Pages : 236
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Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Author: Jennie Small
Publisher: Channel View Publications
ISBN: 1845419049
Category : Business & Economics
Languages : en
Pages : 268
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Book Description
Taking a critical approach to the air passenger experience, this book considers the representations, embodied practices and materialities of air travel. Concerned with the politics and social justice issues of travel and mobility, it examines the passenger and their experience of the airport, fellow passengers, flying during the COVID-19 pandemic, and response to the issue of air travel sustainability. It explores the diverse experiences of those with a disability or fear of flying. The volume brings the journey to the fore as a complex and meaningful experience, filling a gap in the social science research of tourist behaviour where, traditionally, the focus has been the destination experience. The book will be of interest to scholars from a range of social science disciplines and fields of study including tourism studies, mobility studies, cultural studies, and disability studies.
Author: Jeffrey Price
Publisher: Butterworth-Heinemann
ISBN: 0128043598
Category : Political Science
Languages : en
Pages : 598
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Book Description
Practical Aviation Security: Predicting and Preventing Future Threats, Third Edition is a complete guide to the aviation security system, from crucial historical events to the policies, policymakers, and major terrorist and criminal acts that have shaped the procedures in use today, as well as the cutting edge technologies that are shaping the future. This text equips readers working in airport security or other aviation management roles with the knowledge to implement effective security programs, meet international guidelines, and responsibly protect facilities or organizations of any size. Using case studies and practical security measures now in use at airports worldwide, readers learn the effective methods and the fundamental principles involved in designing and implementing a security system. The aviation security system is comprehensive and requires continual focus and attention to stay a step ahead of the next attack. Practical Aviation Security, Third Edition, helps prepare practitioners to enter the industry and helps seasoned professionals prepare for new threats and prevent new tragedies. Covers commercial airport security, general aviation and cargo operations, threats, threat detection and response systems, as well as international security issues Lays out the security fundamentals that can ensure the future of global travel and commerce Applies real-world aviation experience to the task of anticipating and deflecting threats Includes updated coverage of security related to spaceport and unmanned aerial systems, focusing on IACO (International Civil Aviation Organization) security regulations and guidance Features additional and updated case studies and much more
Author: Michael Milde
Publisher: Eleven International Publishing
ISBN: 9077596542
Category : Law
Languages : en
Pages : 367
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Book Description
"This book offers a compact - yet exhaustive - and easily comprehensible reference book that deals with the most general aspects of international air law, as well as with the constitutional issues and law-making functions of the International Civil Aviation Organization (ICAO). Specialized legal literature dealing with different aspects of international air law is rare, the developments often overtake the existing writings and there is a continuous need not only for updating but also for future-oriented thinking. This book cannot fail to be of importance to anyone interested in international air law."--Jacket.
Author:
Publisher:
ISBN:
Category : Crime
Languages : en
Pages : 440
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Book Description
Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181050
Category : Psychology
Languages : en
Pages : 221
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Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Author: Clois Williams
Publisher: Routledge
ISBN: 1351959832
Category : Transportation
Languages : en
Pages : 539
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Book Description
The events of 11 September 2001 changed the world, and in particular the aviation community, forever. Since then, the terrorist threat continues to dominate international air travel and pose a real and present danger to airline passengers and aircrew across the globe. In line with this, expectations of renewed commitments to aircrew security training increased, however the practical reality of the standard of information and effective training often fell short. This book aims to help redress this problem. Intended to help flight crews' deal with the new complexities they face in the skies, it is designed to inform and enlighten crewmembers on the issues posed by air rage and terrorist activities, using techniques for conflict resolution, assessment of threat, mental and physical preparation and post-incident considerations. The culmination of work accomplished from a lifetime of employment in aviation, security and training, the authors use a progressive approach to explain security issues from a flight crewmember's perspective. Using detailed studies of current airline security practice, verified by interviews with crewmembers worldwide, the book uncovers many of the shortcomings of international aviation security and presents plausible and innovative solutions to the problems crewmembers face. Having worked with aviation industry leaders, regulatory authorities, major airlines and flight training organizations, the authors provide a unique blend of guidance, useful to the development of security programs for crewmembers by airlines, corporations and air charter companies. Government agencies commissioned with overseeing and developing aircrew security can also use the book when seeking a better understanding of the needs of crewmembers and airlines. Readership includes: Airline flight crewmembers (pilots, flight engineers and flight attendants); major universities and colleges with aviation programs; members of organizations such as the Airline Transport Association, International Airline Transport Association, World Airline Transport Association, Flight Safety Foundation, Pilot and Flight Attendant labor unions as well as government agencies.
Author: Elizabeth Connor
Publisher: Routledge
ISBN: 1135419655
Category : Computers
Languages : en
Pages : 102
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Book Description
Discover the best Web sites for you and your family’s well-being while traveling! The Internet Guide to Travel Health is your one-stop resource for when you need authoritative, reliable, and up-to-date information for preventing or dealing with illness and injury while traveling in the United States and abroad. For persons traveling near or far, this useful, easy-to-consult guide identifies dependable Web sites with advice, tips, and accurate facts on health issues that can affect your travel plans. You’ll save time and effort when researching the planning, preparation, and preventive measures necessary to stay healthy while traveling. In the Internet Guide to Travel Health, you will discover a wealth of information for maintaining your health and safety throughout your trip. This book offers you Web sites to keep you informed on the latest life-threatening situations occurring throughout the world, such as disease outbreaks, epidemics, and natural disasters. With Internet addresses for what health documents to keep with you at all times, how to find doctors and clinics at your destination, and even what to do in case of a death far from home, this informative guide helps you stay organized, even in an emergency. The Internet Guide to Travel Health provides you with reliable information on: elective and compulsory immunizations, vaccinations, and examinations safety concerns with specific modes of travel—automotive, railways, air travel, cruise ships travel recommendations and accommodations for people with disabilities, seniors, children, people with HIV, and pets specific diseases, conditions, and ailments that can affect travel or be encountered while traveling—from air rage and allergies to West Nile Virus and Yellow Fever interactive tools and real-time travel advice—driving distance calculators, air flight arrival/departure delays, and traffic reports In addition to the Web site listings, the Internet Guide to Travel Health provides numerous screen shots of key Internet resources and an understandable glossary of health- and Internet-related terms. With the myriad of health and safety risks associated with traveling both nationally and internationally, this book is essential for vacationers, business travelers, explorers, and health care professionals who want to stay informed and prepared.
