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Author: John G. Bruhn
Publisher: Springer Science & Business Media
ISBN: 1461507391
Category : Social Science
Languages : en
Pages : 222
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Book Description
Leaders are usually held responsible for the trust, health and success of an organization, but it is the culture of organizations that provides the true foundation for these important factors. The leader's personality and skills influence how a trustful environment and working relationship is created, but the organization has a culture, tradition and experience of its own which influences the leader's success. The level of trust in an organization's culture will ultimately determine whether or not it is trustful, healthy and successful. Based on the interview of current and former chief executive officers from profit and non profit organizations to record their experiences in creating trust in their environment and their perceptions of the health of their organizations. The collected data reveals: - The qualities of a "trusted" leader; - How they created trust or; - How trust was destroyed in organizations; - How leaders worked in distrustful environments; - How to create a more healthy organization. This timely work will be of interest to organizations and occupational sociologists, human resource workers, social psychologists, and students of management courses.
Author: John G. Bruhn
Publisher: Springer Science & Business Media
ISBN: 1461507391
Category : Social Science
Languages : en
Pages : 222
Get Book
Book Description
Leaders are usually held responsible for the trust, health and success of an organization, but it is the culture of organizations that provides the true foundation for these important factors. The leader's personality and skills influence how a trustful environment and working relationship is created, but the organization has a culture, tradition and experience of its own which influences the leader's success. The level of trust in an organization's culture will ultimately determine whether or not it is trustful, healthy and successful. Based on the interview of current and former chief executive officers from profit and non profit organizations to record their experiences in creating trust in their environment and their perceptions of the health of their organizations. The collected data reveals: - The qualities of a "trusted" leader; - How they created trust or; - How trust was destroyed in organizations; - How leaders worked in distrustful environments; - How to create a more healthy organization. This timely work will be of interest to organizations and occupational sociologists, human resource workers, social psychologists, and students of management courses.
Author: Roderick Moreland Kramer
Publisher: SAGE
ISBN: 0803957408
Category : Business & Economics
Languages : en
Pages : 442
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Book Description
Perspectives from organizational theory, social psychology, sociology and economics are brought together in this volume to provide a broad coverage of trust, including the psychological and social antecedents of trust.
Author: Pamela S Shockley-Zalabak
Publisher: John Wiley & Sons
ISBN: 0470583304
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included in the digital editions of this book.
Author: Rosemary Rowe
Publisher: Emerald Group Publishing
ISBN: 1846631645
Category : Health services administration
Languages : en
Pages : 141
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Book Description
This e-book examines the notion of trust in a healthcare setting - from the micro level of trust between an individual patient and clinician, between one clinician and another, or between a clinician and a manager; to the macro level which includes patient and public trust in clinicians and managers, healthcare organizations or healthcare systems in general. The e-book provides a comprehensive overview of the literature, as well as in-depth case studies from a broad geographic perspective.
Author: Michael Calnan
Publisher: McGraw-Hill Education (UK)
ISBN: 0335236383
Category : Medical
Languages : en
Pages : 224
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Book Description
Does trust still matter in health care and who does it matter to? Have trust relations changed in the 'New' NHS? What does trust mean to patients, clinicians and managers? In the NHS trust has traditionally played an important part in the relationships between its three key actors: the state, health care practitioners and patients. However, in recent years the environments in which these relationships operate have been subject to considerable change as the NHS has been modernised. Patients are now expected to play a more active role, both in self-managing their illness and in choice of care provider and clinicians are expected to work in teams and in partnership with managers. This unique book explores the importance of trust, how it is lost and won and the extent to which trust relationships in health care may have changed. The book combines theoretical and empirical analysis, while also examining the role of policy. Calnan and Rowe analyse data collected from interviews with patients, health care professionals and managers in primary care and acute care settings. Among the issues covered are: The importance of trust to their relationships What constitutes high and low trust behaviour The changing nature of trust relations between patients, clinicians and managers How trust can be built and sustained How interpersonal trust affects institutional trust Trust Matters in Health Care is key reading for policy makers, health care professionals and managers in the public and private sector, and a useful resource for educators and students within health and social care and management studies.
Author: Ashley Reichheld
Publisher: John Wiley & Sons
ISBN: 1119855020
Category : Business & Economics
Languages : en
Pages : 310
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Book Description
The essential, data-driven blueprint to build trust in your organization. Did you know that trusted companies outperform their peers by up to 400%? That customers who trust a brand are 88% more likely to buy again? And that 79% of employees who trust their employer are more motivated to work (and less likely to leave)? The importance of trust is at an all-time high—just as our inclination to trust is at an all-time low. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustIDTM, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustIDTM to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners. The Four Factors of Trust lays it all out in do-able parts so you can: Create better business outcomes by understanding how trust affects human behaviors Measure your company's trust score—revealing strengths, deficits, and opportunities to (re)build trust with key stakeholders Design actionable strategies to improve trust with your customers, workforce, and partners Build trust and earn loyalty through every business function from marketing to operations to talent experience With compelling stories from leading organizations—and practical applications in Marketing & Experience, Cybersecurity, HR, Sustainability (ESG), and Operations & Technology—The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
Author: Michael H. Annison
Publisher: Jossey-Bass
ISBN: 9780787943899
Category : Health & Fitness
Languages : en
Pages : 0
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Book Description
New Directions in Health Care Leadership Building trust in the health care community is our greatest challenge for the next century. This book tells us how to do it. Read it! - Leland Kaiser, founder, Kaiser Consulting Network Trust Matters is an essential guide for all health care professionals--managers, executives, board members, and health plan leaders--that offers the much-needed information and tools to help them regain the confidence of the patients they serve and people they work with. In a clear and persuasive manner, the authors explain how to develop health care organizations in which people trust each other and enjoy working together. Includes useful assessment tools and activities.
Author: Robert F. Hurley
Publisher: John Wiley & Sons
ISBN: 1118072642
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees. Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.
Author: Roderick Moreland Kramer
Publisher: Oxford University Press on Demand
ISBN: 0199288496
Category : Business & Economics
Languages : en
Pages : 498
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Book Description
Organizational trust is a subject which has over the past decade become of increasing importance to organizational theory and research. This book examines what trust is, how it is developed and maintained, its underpinnings, manifestations, and its fragility, through a presentation and discussion of key readings.
Author: Laurie Garrett
Publisher: Hachette Books
ISBN: 1401303862
Category : Medical
Languages : en
Pages : 1294
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Book Description
In this "meticulously researched" account (New York Times Book Review), a Pulitzer Prize-winning author examines the dangers of a failing public health system unequipped to handle large-scale global risks like a coronavirus pandemic. The New York Times bestselling author of The Coming Plague, Laurie Garrett takes on perhaps the most crucial global issue of our time in this eye-opening book. She asks: is our collective health in a state of decline? If so, how dire is this crisis and has the public health system itself contributed to it? Using riveting detail and finely-honed storytelling, exploring outbreaks around the world, Garrett exposes the underbelly of the world's globalization to find out if it can still be assumed that government can and will protect the people's health, or if that trust has been irrevocably broken. "A frightening vision of the future and a deeply unsettling one . . . a sober, scary book that not only limns the dangers posed by emerging diseases but also raises serious questions about two centuries' worth of Enlightenment beliefs in science and technology and progress." -- Michiko Kakutani, The New York Times
