The Real-Time Contact Center PDF Download
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Author: Donna FLUSS
Publisher: AMACOM
ISBN: 0814429084
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
Author: Donna FLUSS
Publisher: AMACOM
ISBN: 0814429084
Category : Business & Economics
Languages : en
Pages : 241
Get Book
Book Description
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
Author: Donna Fluss
Publisher: Amacom
ISBN: 0814414435
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Arthur John Martin
Publisher:
ISBN:
Category : Great Britain
Languages : en
Pages : 412
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Book Description
Author: American Institute of Chemical Engineers
Publisher:
ISBN:
Category : Chemical engineering
Languages : en
Pages : 284
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Book Description
Author:
Publisher:
ISBN:
Category : Encyclopedias and dictionaries
Languages : en
Pages : 978
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Book Description
Author:
Publisher:
ISBN:
Category : Vocational education
Languages : en
Pages : 606
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Book Description
Author: Great Britain. Nautical Almanac Office
Publisher:
ISBN:
Category :
Languages : en
Pages : 572
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Book Description
Author:
Publisher:
ISBN:
Category : Electrical engineering
Languages : en
Pages : 658
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Book Description
Author: New York (State). Public Service Commission. First District
Publisher:
ISBN:
Category : Electrical engineering
Languages : en
Pages : 440
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Book Description
Author: Heiko Hecht
Publisher: Elsevier
ISBN: 9780080481388
Category : Psychology
Languages : en
Pages : 522
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Book Description
Time-to-contact is the visual information that observers use in fundamental tasks such as landing an airplane or hitting a ball. Time-to-contact has been a hot topic in perception and action for many years and although many articles have been published on this topic, a comprehensive overview or assessment of the theory does not yet exist. This book fills an important gap and will have appeal to the perception and action community. The book is divided into four sections. Section one covers the foundation of time-to-contact, Section two covers different behavioral approaches to time-to-contact estimation, Section three focuses on time-to-contact as perception and strategy, and Section four covers time-to-contact and action regulation.
