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Author: Frankie Miren
Publisher: Influx Press
ISBN: 1910312886
Category : Fiction
Languages : en
Pages : 365
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Book Description
Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign against prostitution has brought her some strange bedfellows. After a shock change to the law, with brothels being raided by the authorities, lives across the country are fractured. As a threat from Lori's past begins to catch up with her, the three women are increasingly, inevitably drawn into each other's orbit. The Service is a powerful and challenging novel about womens bodies, sex and relationships, mental health, entitlement, authenticity, privilege and power - as shocking as any dystopia, but touching and deeply humane.
Author: Frankie Miren
Publisher: Influx Press
ISBN: 1910312886
Category : Fiction
Languages : en
Pages : 365
Get Book
Book Description
Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign against prostitution has brought her some strange bedfellows. After a shock change to the law, with brothels being raided by the authorities, lives across the country are fractured. As a threat from Lori's past begins to catch up with her, the three women are increasingly, inevitably drawn into each other's orbit. The Service is a powerful and challenging novel about womens bodies, sex and relationships, mental health, entitlement, authenticity, privilege and power - as shocking as any dystopia, but touching and deeply humane.
Author: Jeff Toister
Publisher:
ISBN: 9780692842003
Category :
Languages : en
Pages : 188
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Book Description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
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Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113310616
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Author: Leonardo Inghilleri
Publisher: AMACOM
ISBN: 0814415393
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author: Andy Polaine
Publisher: Rosenfeld Media
ISBN: 1933820616
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Author: Alan Redpath
Publisher: CreateSpace
ISBN: 9781482613841
Category :
Languages : en
Pages : 176
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Book Description
The events of Nehemiah's life may not be as familiar as the feats of David, the ark of Noah, or the storms tossing Jonah, but the hand of God is clearly upon this man's heart and mind. Dr. Redpath guides us through the book of Nehemiah and reveals for us the abundant life of Christian service. Nehemiah's motivation is both compelling and convicting as he risks much to honor God's house and, thus, God's name. Joining him in his journey to reconstruct the walls of Jerusalem, we observe the crucial element of a structurally sound spiritual walk. God employs this willing worker to recognize a need, begin preparation, and face the challenge. These are the lessons that compel God's people to Victorious Christian Service.
Author: Ron Kaufman
Publisher:
ISBN: 9780984762507
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Author: Karl Albrecht
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
Author: Mary Ellen Reese
Publisher: Georgetown University Press
ISBN:
Category : Biography & Autobiography
Languages : en
Pages : 256
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Book Description
An authoritative account of the long secret postwar relationship between General Reinhard, Hitler's chief of eastern front intelligence, and American intelligence.
