The Routledge Handbook of Service Research Insights and Ideas PDF Download
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Author: Eileen Bridges
Publisher: Routledge
ISBN: 1351245228
Category : Business & Economics
Languages : en
Pages : 520
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Book Description
The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.
Author: Eileen Bridges
Publisher: Routledge
ISBN: 1351245228
Category : Business & Economics
Languages : en
Pages : 520
Get Book
Book Description
The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.
Author: Eileen Bridges
Publisher: Routledge
ISBN: 135124521X
Category : Business & Economics
Languages : en
Pages : 587
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Book Description
The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.
Author: Charl de Villiers
Publisher: Routledge
ISBN: 1000070352
Category : Business & Economics
Languages : en
Pages : 487
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Book Description
This timely handbook provides a current and comprehensive examination of integrated reporting, both practical and research-based. It offers insights and different perspectives from more than 60 authors, including representatives of the International Integrated Reporting Council, Integrated Reporting Committee of South Africa, professional bodies and audit firms, as well as leading academics in the fields of integrated reporting, sustainability reporting and corporate social responsibility. This collected work provides an in-depth review of the development of integrated reporting, with a focus on the interpretation and guidance provided by the International Integrated Reporting Council. It encourages the development of new thinking and research topics in the area of integrated reporting (such as links between integrated reporting and reports focused on financial and corporate social responsibility matters), as well as showcasing how integrated reporting issues are seen and practiced in different parts of the world. The chapters include reviews of the most recent research, practitioner viewpoints, conceptual pieces, case studies and disclosure analyses. Accessible and engaging, this handbook will be an invaluable overview for those new to the field or those who are interested in ensuring they are up to date with its developments, as well as those who are concerned with how to construct an integrated report.
Author: Cathy H. C. Hsu
Publisher: Routledge
ISBN: 0789037041
Category : Business & Economics
Languages : en
Pages : 458
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Book Description
First Published in 2008. Routledge is an imprint of Taylor & Francis, an informa company.
Author: Ariadna Ripoll Servent
Publisher: Routledge
ISBN: 1317292561
Category : Political Science
Languages : en
Pages : 512
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Book Description
Justice and Home Affairs is one of the fastest expanding areas of research in European Studies. The European response to security concerns such as terrorism, organised crime networks, and drug trafficking as well as to the challenge of managing migration flows are salient topics of interest to an increasing number of scholars of all disciplines, the media and general public. This handbook takes stock of policy development and academic research in relation to justice and home affairs and analyses the field in an unprecedented thematic depth. The book comprehensively investigates the field from the perspective of the three dimensions central to European integration: the sectoral (policies), the horizontal (states, regions) and the vertical (institutions, decision-making) dimensions. It also discusses the most important theoretical approaches used in this research area and provides the reader with a state of the art picture of the field. By adopting such a comprehensive and broad-based approach, the handbook is uniquely positioned to be an important referent for scholars, practitioners and students interested in the area of justice, home affairs and European politics.
Author: Margit Keller
Publisher: Taylor & Francis
ISBN: 1317380908
Category : Social Science
Languages : en
Pages : 488
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Book Description
Consumption research is burgeoning across a wide range of disciplines. The Routledge Handbook on Consumption gathers experts from around the world to provide a nuanced overview of the latest scholarship in this expanding field. At once ambitious and timely, the volume provides an ideal map for those looking to position their work, find new analytic insights and identify research gaps. With an intuitive thematic structure and resolutely international outlook, it engages with theory and methodology; markets and businesses; policies, politics and the state; and culture and everyday life. It will be essential reading for students and scholars across the social and economic sciences.
Author: Bo Edvardsson
Publisher: Springer Nature
ISBN: 3030918289
Category : Business & Economics
Languages : en
Pages : 1031
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Book Description
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Author: José Antonio Muñiz Velázquez
Publisher: Routledge
ISBN: 1351801597
Category : Business & Economics
Languages : en
Pages : 569
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Book Description
The Routledge Handbook of Positive Communication forms a comprehensive reference point for cross-disciplinary approaches to understanding the central role of communication in the construction of hedonic and eudemonic happiness,or subjective and psychological well-being. Including contributions from internationally recognized authors in their respective fields, this reference uses as its focus five main scenarios where communication affects the life of individuals: mass and digital media, advertising and marketing communication, external and internal communication in companies and organizations, communication in education, and communication in daily life interactions.
Author: Kimberley Peters
Publisher: Taylor & Francis
ISBN: 1351619667
Category : Science
Languages : en
Pages : 591
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Book Description
Invisible as the seas and oceans may be for so many of us, life as we know it is almost always connected to, and constituted by, activities and occurrences that take place in, on and under our oceans. The Routledge Handbook of Ocean Space provides a first port of call for scholars engaging in the ‘oceanic turn’ in the social sciences, offering a comprehensive summary of existing trends in making sense of our water worlds, alongside new, agenda-setting insights into the relationships between society and the ‘seas around us’. Accordingly, this ambitious text not only attends to a growing interest in our oceans, past and present; it is also situated in a broader spatial turn across the social sciences that seeks to account for how space and place are imbricated in socio-cultural and political life. Through six clearly structured and wide-ranging sections, The Routledge Handbook of Ocean Space examines and interrogates how the oceans are environmental, historical, social, cultural, political, legal and economic spaces, and also zones where national and international security comes into question. With a foreword and introduction authored by some of the leading scholars researching and writing about ocean spaces, alongside 31 further, carefully crafted chapters from established as well as early career academics, this book provides both an accessible guide to the subject and a cutting-edge collection of critical ideas and questions shaping the social sciences today. This handbook brings together the key debates defining the ‘field’ in one volume, appealing to a wide, cross-disciplinary social science and humanities audience. Moreover, drawing on a range of international examples, from a global collective of authors, this book promises to be the benchmark publication for those interested in ocean spaces, past and present. Indeed, as the seas and oceans continue to capture world-wide attention, and the social sciences continue their seaward ‘turn’, The Routledge Handbook of Ocean Space will provide an invaluable resource that reveals how our world is a water world.
Author: Fiona Nunan
Publisher: Taylor & Francis
ISBN: 1000581543
Category : Science
Languages : en
Pages : 713
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Book Description
The Routledge Handbook on Livelihoods in the Global South presents a unique, timely, comprehensive overview of livelihoods in low- and middle-income countries. Since their widespread adoption in the 1990s, livelihoods perspectives, frameworks and methods have influenced diverse areas of research, policy and practice. The concept of livelihoods reflects the complexity of strategies and practices used by individuals, households and communities to meet their needs and live their lives. The Handbook brings together insights and critical analysis from diverse approaches and experiences, learning from research and practice over the last 30 years. The Handbook comprises an introductory section on key concepts and frameworks, followed by five parts, on researching livelihoods, negotiating livelihoods, generating livelihoods, enabling livelihoods and contextualising livelihoods. The introduction provides readers with an appreciation of concepts researched and applied in the five parts, including chapters on vulnerability and resilience, social capital and networks, and institutions. Each part reflects the diversity of approaches taken to understanding livelihoods, whilst recognising commonalities, including the centrality of power in shaping, enabling and constraining livelihoods. The book also reflects diversity of context, including conflict, climate change and religion, as well as in generating livelihoods, through agriculture, small-scale mining and pastoralism. The aim of each chapter is to provide a critically informed introduction and overview of key concepts, issues and debates of relevance to the topic, with each chapter concluding with suggestions for further reading. It will be an essential resource to students, researchers and practitioners of international development and related fields. Researchers and practitioners will also benefit from the book's diverse disciplinary contributions and by the wide and contemporary coverage.
