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Author: Kirsten Moxness
Publisher: How2Conquer
ISBN: 1945783125
Category : Business & Economics
Languages : en
Pages : 154
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Book Description
Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service? Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including: - Making genuine gratitude a natural and contagious habit - Respecting upgrades and freebies, and handling necessary downgrades - Encouraging supportive teams and empowering each employee to provide exceptional experiences - Taking a compassionate and proactive approach to safety and crisis management and resolving problems Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.
Author: Kirsten Moxness
Publisher: How2Conquer
ISBN: 1945783125
Category : Business & Economics
Languages : en
Pages : 154
Get Book
Book Description
Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service? Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including: - Making genuine gratitude a natural and contagious habit - Respecting upgrades and freebies, and handling necessary downgrades - Encouraging supportive teams and empowering each employee to provide exceptional experiences - Taking a compassionate and proactive approach to safety and crisis management and resolving problems Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.
Author: Rangajeewa Ratnayake
Publisher: Lulu.com
ISBN: 1365773825
Category :
Languages : en
Pages : 212
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Book Description
Author: Alan M. Gratz
Publisher: Penguin
ISBN: 1101046333
Category : Young Adult Fiction
Languages : en
Pages : 224
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Book Description
Denmark, Tennessee, stinks. The smell hits Horatio Wilkes the moment he pulls into town to visit his best friend, Hamilton Prince. And it's not just the paper plant and the polluted river that's stinking up Denmark: Hamilton's father has been poisoned and the killer is still at large. Why? Because nobody believes that Rex Prince was murdered. Nobody except Horatio and Hamilton. Now they need to find the killer, but it won't be easy. It seems like everyone in Denmark is a suspect. Motive, means, opportunity--they all have them. But who among them has committed murder most foul?
Author: Commonwealth Shipping Committee
Publisher:
ISBN:
Category : Shipping
Languages : en
Pages : 916
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Book Description
Author:
Publisher:
ISBN:
Category : Beverage industry
Languages : en
Pages : 512
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Book Description
Author:
Publisher:
ISBN:
Category : Food service
Languages : en
Pages : 940
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Book Description
Author: Monica McInerney
Publisher: Hachette UK
ISBN: 1787396746
Category : Fiction
Languages : en
Pages : 363
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Book Description
Sometimes life changes direction when you least expect . . . Lainey Byrne is a woman in control, juggling a hectic job, her boyfriend Adam and a family with more than its fair share of dramas. Things go into a spin when she is wrenched from her life in Melbourne to run a B&B in Ireland for a year. Bed-and-breakfast quickly tumbles into bed-and-bedlam, especially when a reunion with childhood friend Rohan Hartigan sparks an unexpected romantic dilemma. Meanwhile, back in Australia, her father's taken to his bed, her mother's up the walls, her three brothers are running amok - and as for Adam . . . It's going to take more than a game of spin the bottle to sort this one out! A warm and funny story about love, letting go, friendship and families. Praise for Monica McInerney: 'Monica McInerney is at the very top of her game . . . If you've yet to read her books, treat yourselves IMMEDIATELY!' Patricia Scanlan, bestselling author of A Time For Friends 'You'll be laughing out loud one minute and crying the next' Cosmopolitan 'Heart-warming . . . A lovely read' Hello! 'McInerney is a must-read author for women's fiction fans around the world' Huffington Post 'McInerney's bewitching multigenerational saga lavishly and lovingly explores the resiliency and fragility of family bonds' Booklist
Author:
Publisher:
ISBN:
Category : Alcoholic beverages
Languages : en
Pages : 500
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Book Description
Author:
Publisher:
ISBN:
Category : Popular culture
Languages : en
Pages : 722
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Book Description
Author: Fodor's Travel Guides
Publisher: Fodor's Travel
ISBN: 1101878762
Category : Travel
Languages : en
Pages : 604
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Book Description
Written by locals, Fodor's travel guides have been offering expert advice for all tastes and budgets for 80 years. With blockbuster attractions like SeaWorld and the world-renowned San Diego Zoo, great beaches, outdoor activities, excellent food, and an ever-expanding list of breweries and brewpubs, San Diego has become one of America's top go-to cities. Fodor's San Diego has everything travelers need to make the most of a trip, whether they're looking for an all-out family vacation or a sophisticated adult getaway. This travel guide includes: · Dozens of full-color maps plus a handy pullout map with essential information · Hundreds of hotel and restaurant recommendations, with Fodor's Choice designating our top picks · Multiple itineraries to explore the top attractions and what’s off the beaten path · In-depth breakout feature on the San Diego Zoo · Major sights such as Balboa Park, Cabrillo National Monument, Carlsbad Flower Fields, La Jolla, Legoland California, San Diego Zoo, and Torrey Pines State Natural Reserve · Coverage of Downtown, Balboa Park and San Diego Zoo, Old Town and Uptown, Mission Bay and the Beaches, La Jolla, Point Loma and Coronado, and North County Planning to visit more of California? Check our Fodor's state-wide travel guide to California and also Fodor's San Francisco, Napa & Sonoma, and Los Angeles guides.
