Quality Management for Services PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Quality Management for Services PDF full book. Access full book title Quality Management for Services by Manfred Bruhn. Download full books in PDF and EPUB format.
Author: Manfred Bruhn
Publisher: Springer Nature
ISBN: 3662670321
Category : Electronic books
Languages : en
Pages : 645
Get Book
Book Description
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Author: Manfred Bruhn
Publisher: Springer Nature
ISBN: 3662670321
Category : Electronic books
Languages : en
Pages : 645
Get Book
Book Description
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Author: Peter D. Mauch
Publisher: Dr Peter D Mauch
ISBN: 0557047013
Category : Production management
Languages : en
Pages : 103
Get Book
Book Description
Author: Poornima M. Charantimath
Publisher: Pearson Education India
ISBN: 8131792447
Category : Executives
Languages : en
Pages : 690
Get Book
Book Description
The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical applications and examples. The coverage of high-performance practices and developments in the quality management arena enables students to develop a basic appreciation of quality management concepts while retaining their focus on the goal of continuous improvement.
Author: Guy St. Clair
Publisher: London : Bowker-Saur
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
Get Book
Book Description
Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's role in the total quality plan, and developing and im
Author: Praeg, Claus-Peter
Publisher: IGI Global
ISBN: 1616928913
Category : Business & Economics
Languages : en
Pages : 348
Get Book
Book Description
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Author: R.P. Mohanty & R.R. Lakhe
Publisher: Jaico Publishing House
ISBN: 8172249535
Category : Business & Economics
Languages : en
Pages : 401
Get Book
Book Description
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Author: Wojciech Sadkowski
Publisher: Routledge
ISBN: 1000610861
Category : Business & Economics
Languages : en
Pages : 211
Get Book
Book Description
The process of globalisation in world markets, and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies. The book consists of six chapters that present both a theoretical and an empirical part. In the theoretical part, the following issues are discussed: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate. The practical part presents the authors' model of quality cost calculation along with the adopted assumptions and cost structure, as well as the research methodology and verification of the use of the developed model in a selected service company. The research gives credence to the role and importance of this tool in economic practice. The book will be desired reading by both theoreticians and practitioners of quality management and accounting. It is also a valuable resource for master’s and doctoral students wishing to broaden their knowledge of quality costs and their calculation in the fields of economics and management. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.
Author: David L. Goetsch
Publisher:
ISBN: 9780536709219
Category : Total quality management
Languages : en
Pages : 886
Get Book
Book Description
A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.
Author: David Hoyle
Publisher: Routledge
ISBN: 0750667869
Category : Business & Economics
Languages : en
Pages : 224
Get Book
Book Description
Get to the heart of quality management fast with best-selling Quality author David Hoyle.
Author: Claus-Peter Praeg
Publisher:
ISBN:
Category :
Languages : en
Pages :
Get Book
Book Description
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
