Emotional Labor: Putting the Service in Public Service PDF Download
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Author: Mary E. Guy
Publisher: Routledge
ISBN: 1317472101
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Author: Mary E. Guy
Publisher: Routledge
ISBN: 1317472101
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Author: Mary Ellen Guy
Publisher: Routledge
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Author: Mary E. Guy
Publisher: Springer Nature
ISBN: 3030248232
Category : Law
Languages : en
Pages : 648
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Book Description
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Author: Robert Choi
Publisher: Archway Publishing
ISBN: 1665753641
Category : Political Science
Languages : en
Pages : 202
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Book Description
The Art of Public Service: Changing How We Think About Bureaucracy and Its Impacts is a transformative guide that redefines our perception of bureaucracy. Delving deep into the heart of government, Choi unravels the human element often lost amidst the maze of procedures and paperwork. This book is not just a narrative; it's a journey canvassing the lives of those who serve, highlighting the emotional labor, ethical challenges, and personal triumphs inherent in public service. Each chapter skillfully weaves personal stories with practical strategies, offering a unique perspective on navigating the bureaucratic system. From uncovering the emotional toll of paperwork in "The Weight of Paperwork" to exploring moral dilemmas in "The Ethical Compass," Choi's insightful analysis and heartfelt storytelling illuminate the soul behind the bureaucracy. Innovative and inspiring, The Art of Public Service goes beyond the conventional. It's a call to embrace vulnerability in leadership, as seen in "Leading with Heart," and to integrate personal experiences into policy-making in "Policy with a Pulse." The book culminates in a powerful vision for the future in "Reimagining the Future" and "Transformative Leadership," urging readers to craft their legacy within the governmental landscape. Accompanied by practical Section Coaching, including resources on self-care and advocacy, this book is an essential read for students of government, government employees, elected officials, and anyone interested in the intersection of personal and professional growth and public service. Robert Choi's work is more than a book; it's a movement towards a more empathetic, efficient, and ethical government. Join the journey and redefine what it means to serve.
Author: Wu Wei
Publisher: World Scientific
ISBN: 9814434531
Category : History
Languages : en
Pages : 189
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Book Description
Author: Shields, Patricia M.
Publisher: Edward Elgar Publishing
ISBN: 1789904730
Category : Political Science
Languages : en
Pages : 456
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Book Description
This ground-breaking Handbook on Gender and Public Administration brings together a rapidly growing new field of study, exploring the emerging contexts of gender and public administration. Capturing the many facets of this dynamic trend, the book explores gender equity and further examines masculinity, intersectionality and beyond binary conceptions of gender.
Author: Sharon H. Mastracci
Publisher: Routledge
ISBN: 1317472128
Category : Business & Economics
Languages : en
Pages : 201
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Book Description
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Author: Mohamad G. Alkadry
Publisher: Routledge
ISBN: 1317451902
Category : Political Science
Languages : en
Pages : 217
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Book Description
This book tackles the challenges that women face in the workplace generally and in the public sector particularly. While Women and Public Service spends time identifying and describing the problems that women faced in the past, it pays special attention to identifying possible remedies to these problems, and also surveys progress made in recent decades. The authors present the challenge of accommodating women in public sector organisations as both a fairness issue and also a human resources matter, as a fundamental prerequisite for recruiting the best and brightest talent. Key content coverage: The representation of women in public organisations, including occupational, agency and position level segregation Issues of pay equity--legislation, equal worth measures, and the serious links between the issue of representation and equal pay Special issues facing women in their workplace, including institutional climate, workplace violence, sexual harassment, social costs of career progression, and family-friendly policies.
Author: Yeheskel Hasenfeld
Publisher: SAGE
ISBN: 1412956935
Category : Business & Economics
Languages : en
Pages : 1217
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Book Description
This new edition looks at the many recent changes in the arena of Human Sevices Organizations.
Author: Norma M. Riccucci
Publisher: Taylor & Francis
ISBN: 1000953521
Category : Political Science
Languages : en
Pages : 243
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Book Description
Public Personnel Management has served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy for more than 30 years. Since the first edition published in 1991, the book has provided professors and students alike with an in-depth look at cutting-edge developments beyond standard textbook coverage, to cultivate a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and sometimes controversial concerns for public personnel management, such as social equity, labor relations, public employee rights, and the operation of nonprofits. Now in an extensively revised seventh edition, Public Personnel Management presents new, original chapters to examine developments of interest to researchers and practitioners alike, including: new ways of working (NWW), remote work, the effects of the COVID-19 pandemic on public service workforces, work-life balance, patterns of discrimination and employees’ perceptions of fairness, affirmative action, generational differences in the workforce, and – as the field of public personnel management becomes more internationalized – chapters addressing human resource management across Europe and a chapter on NWW practices in Switzerland. These, together with other chapters, ensure that Public Personnel Management will remain a field-defining book for the next 30 years.
