Author: Andrew A. Rezin
Publisher:
ISBN: 9780138216429
Category : Transportation
Languages : en
Pages : 0
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Book Description
"Automotive service is a very complex and ever-changing business. The products, the technology, and the needs and desires of the customer base change daily. The rapid acceleration of new technologies creates dramatic advances in the vehicles that we drive. It also greatly influences the lives and expectations of our customers. At the same time, there are new competitors constantly entering the market with new approaches to cornering the market. This fast-paced industry requires continuous learning, constant vigilance, and an unfading passion if you desire to succeed. These same challenges, however, are exactly the ingredients that keep every day in this business fresh and new and challenging. There is never a dull moment"--
Author: Gregory J. Marchand
Publisher: Createspace Independent Pub
ISBN: 9781466214422
Category : Business & Economics
Languages : en
Pages : 220
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Book Description
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
Author: Andrew A. Rezin
Publisher: Prentice Hall
ISBN: 9780131998636
Category : Automobile repair shops
Languages : en
Pages : 0
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Book Description
For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
Author: Andrew Rezin
Publisher: Pearson
ISBN: 9780134709857
Category : Automobile repair shops
Languages : en
Pages : 352
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Book Description
For courses in automotive principles. Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.
Author: Ronald A Garner
Publisher: Cengage Learning
ISBN: 9781401898960
Category : Technology & Engineering
Languages : en
Pages : 0
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Book Description
The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Coverage begins with a general discussion of the management structure and the service manager's role in facility operations. Consideration is then given to navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author: Gary LaRosa
Publisher: Jones & Bartlett Learning
ISBN: 1284145840
Category : Transportation
Languages : en
Pages : 221
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Book Description
In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
Author: John R. Bryson
Publisher: Springer Nature
ISBN: 3030520609
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Author: Tim Gilles
Publisher: Cengage Learning
ISBN: 9781111321239
Category :
Languages : en
Pages : 0
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Book Description
Updated to reflect the latest technology in the automotive industry, this book will provide the knowledge and skills needed to successfully inspect, maintain, and repair vehicles of all makes and models. Automotive Service: Inspection, Maintenance, and Repair, 3E begins by introducing readers to a number of automotive career options, shop management basics, plus necessary tools and equipment. The book then progresses to the theories of vehicle systems operations and includes step-by-step procedures for troubleshooting and repairing all major systems of the modern automobile. Updates include coverage of new vehicle technology like EVAP systems, on-board diagnostics and emissions, alternative fuels, and hybrid vehicles, making this book not only comprehensive but also current so that readers can feel confident they are learning the very latest in industry trends and techniques.
Author: United States. Bureau of Labor Statistics
Publisher:
ISBN:
Category : Employment forecasting
Languages : en
Pages : 740
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Book Description
Author: Robert Depontes
Publisher:
ISBN: 9781639015993
Category :
Languages : en
Pages :
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Book Description
THIS IS BOOK TO HELP AUTO REPAIR SHOPS PERFORM AT THEIR BEST POTENTIAL
